Benefits:
401(k) matching
Health insurance
Paid time off
Training & development
Position: Customer Experience Coordinator
Reports to: Operations Manager
Your responsibilities as Customer Experience Coordinator:
Primary Focus:
Deliver exceptional customer experience while supporting sales and marketing.
Customer Care
Answer incoming calls and respond to customer inquiries.
Contact new leads and schedule appointments.
Qualify leads using the Kitchen Tune-Up questionnaire.
Prepare customers for their design consultation.
Maintain communication throughout the customer journey.
Update customer records in ServiceMinder.
Follow up after appointments and completed projects.
Sales Support
Schedule consultations.
Prepare financing paperwork and contracts.
Follow up on outstanding proposals.
Assist with customer reviews and referrals.
Marketing Support
Schedule corporate social media posts.
Publish blogs and website updates.
Upload before-and-after project photos.
Submit project photos to Corporate.
Coordinate email campaigns.
Assist with home shows and community events.
Success Measures
Leads contacted within minutes/hours.
High appointment booking rate.
Positive customer communication.
Consistent online marketing activity.
Customer reviews generated.
CRM remains accurate.
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Customer Success & Marketing Coordinator
Kitchen Tune-Up Burlington, VT · South Burlington, VT, USA ·
- Pay:
- 42.000 - 54.000
- Job type:
- Full Time