Service Marketing Strategist

Job Description
Smart people. Smart ideas. Smart choice. MTS is a leading global supplier of test and simulation systems. Formula 1 teams, leading automotive and aerospace companies, and the world's top researchers in materials and seismic engineering all rely on our systems to determine product reliability and ensure compliance with quality standards. Check out some of our amazing technology here: http://www.youtube.com/watch?v=vXOsvWpTHH4

As an ITW company, MTS is part of a Fortune 300 global manufacturing leader with 49,000 employees across 56 countries, offering career development opportunities not just within MTS but across the ITW enterprise.

We're looking for a Service Marketing Strategist who can own the Service Division's marketing strategy and campaign calendar, and work closely with Product Specialists, Sales, Account Management, and Technical Support to build programs that support the service business. This role blends strategic planning with hands‑on campaign execution, content development, analytics, and customer growth initiatives – independently developing launch plans, translating analytics into actionable recommendations, and serving as a strategic partner to Product Specialists, Sales, and leadership. The result: Service offerings that are effectively promoted, well understood by the Sales organization, and continuously improved based on customer feedback.

What You’ll Do

Develop and maintain a marketing communications plan aligned with division goals and product line strategies

Identify target audiences and craft tailored messaging to build awareness and generate demand

Define campaign objectives, timelines, and success metrics with key stakeholders

Plan and execute multi-channel Service marketing campaigns spanning email, LinkedIn, webinars, and seminars

Content & Sales Enablement

Develop Service Division content for sales literature, SRT materials, and the Sales Playbook

Partner with Product Specialist to ensure technical accuracy and product alignment

Create release notes for new products and updates with Product Specialist

Own and manage the Service SharePoint site, ensuring content is current, organized, and accessible

Product Launch Support

Own and manage the Service SharePoint site, ensuring content in current, organized, and accessible

Develop the Service marketing plan for new product launches in partnership with Product Specialist

Ensure Service readiness materials (training, documentation, communications) align with launch timing

Lead Generation & Customer Growth

Develop targeted campaigns or outreach initiatives to re‑engage current customers based on product lifecycle, usage patterns, and new feature releases

Analyze customer and install‑base data, in partnership with Product Specialist, to identify upgrade, expansion, and cross‑sell opportunities

Collaborate with Sales and Account Management teams to nurture and convert leads within existing accounts related to strategic growth initiatives

Analytics & Insights

Manage marketing analytics and reporting across Service campaigns

Own and analyze customer survey data, including Field Service Engineer, Technical Support and Training surveys

Translate survey and campaign data into actionable recommendations for leadership

Track sales results specific to each campaign

What You Bring

Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent experience

Experience in marketing or communications; service/technical industry experience a plus

Strong writing and content‑development skills for varied audiences

Comfortable working with data and analytics to guide decisions

Experience with email, LinkedIn, and webinar marketing platforms

Familiarity with SharePoint or similar content management systems

Strong cross‑functional collaboration skills across Sales, Product, and Support teams

Detail‑oriented and able to manage multiple projects and deadlines

Best In Class Benefits

Affordable medical, dental, and vision insurance: http://myitwhr.com/

HSA/FSA with a company match

Income protection benefits

Industry leading 401(k) plan

Paid time off

Parental leave

Matching gift and volunteer program

Get Involved And Give Back
MTS supports Employee Resource Groups (ERGs) that bring people together to share experiences and ideas, and we're committed to a diverse, inclusive workplace where everyone can contribute their talents. Through the ITW Hearts Giving Hope Program, employees also have the chance to give back and support families in our communities.

Physical Demands (US Only)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation Information
$88,000 - $120,000 Annual Salary, commensurate with experience and qualifications.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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