Social Marketing, Community Manager

Brief Description

The physical location for the candidate selected must be within the contiguous United States
Brief Description

The physical location for the candidate selected must be within the contiguous United States
WHO WE ARE!

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
What you will be doing in the role of a Community Manager, Social Marketing

The Community Manager, Social Marketing, will serve as Susan G. Komen’s dedicated lead for daily social media listening, monitoring and engagement across all social media channels. This role ensures our online community receives timely, accurate and compassionate support, while also protecting brand reputation.
Social platforms are one of our most visible and sensitive touchpoints, often serving as the first point of contact for breast cancer patients, survivors, caregivers, fundraisers and individuals seeking support or information. This role serves as a frontline representative for the organization, answering questions, acknowledging comments, providing support and ensuring our community feels seen, heard and supported.
Using social monitoring and listening tools, this role will proactively identify topic-specific content and influential voices shaping conversations, breakout stories and detect emerging issues before they elevate beyond direct tags. By cultivating a supportive online community and reinforcing Komen’s presence in conversations related to breast cancer related topics, Komen can extend our reach into communities, safeguard our events and people and amplify thought leadership.
This position will also support broader digital marketing efforts and requires strong communication skills, sound judgement, compassion and the ability to manage a high volume of messages and interactions with accuracy and professionalism.
What You Will Bring To The Table

Monitor and respond to comments, messages and tags across Komen social platforms daily (Facebook, Instagram, TikTok, LinkedIn, X, etc.)
Identify keywords, topics, partner names, geographic signals and risk indicators to inform monitoring queries; refine and optimize regularly for maximum coverage and accuracy
Respond to inquiries, questions and messages with accuracy, empathy and urgency
Apply social listening and engage with user-generated content (UGC) and flag for reposting
Provide directions to Komen resources
Engage actively with supporters
Identify and elevate urgent or sensitive situations
Follow established escalation protocols and crisis communication workflows
Lead proactive monitoring for emerging issues and/or conversations related to Komen’s work
Help maintain positive and safe community interaction spaces
Flag and manage harmful content
Support moderations and community guidelines enforcement
Track volume, response times and engagement trends; report and track sentiment
Be proactive with ideas on how to foster affection for our brand
Manage inboxes and platform notifications, ensuring timely resolution
Collaborates with the social team and internal partners to develop an approved standard list of responses to comments and questions from constituents.
We know you will have and be able to

Bachelor's degree and minimum 3-5 years’ experience in community management, social support and digital communication
Passion for social media and building online communities
Experience managing social media engagement at scale
Strong judgement and ability to handle sensitive topics
Experience with Sprout Social or similar platforms preferred
High attention to detail and ability to multitask
Ability to work in a fast-paced environment and meet response-time expectations
We know you will also have and be able to

Social listening tool, preferably Sprout Social, NewsWhip
Relevant social media experience with an emphasis on community monitoring
So, what’s in it for you?

Komen Believes In The Importance Of Taking Care Of Our Employees So That In Turn They Can Be Committed To Supporting Our Critical Mission To Support Those Impacted By Breast Cancer And To Help Find Cures. This Is What Komen Provides Away From The Computer
Competitive salary of $67,000 - $85,000/annual, exact compensation ranges are based on a range of factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
Health, dental, vision and a retirement plan with a 6% employer match
Unlimited Paid Time Off Plan
Flexible work arrangement in a fully remote working environment
Bi-weekly work from home stipend
Parental leave
Tuition Reimbursement
A culture of learning and development
And so much more!
Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
SORRY NO AGENCIES

The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.

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