Audience Experience Assistant

Audience Experience Assistant

Arena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action.
A work culture that values experimentation and collaboration.
Excellence in all aspects of our endeavor.
Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community.
Community Service through education and public engagement.
Lead effective partnerships and collaboration to serve artists and arts professionals.
The Audience Experience Assistant provides essential administrative, logistical, and operational support to the Audience Experience Department, ensuring the efficient day-to-day execution of front-of-house operations.
Working closely with the Associate Director of Audience Experience, this role assists with scheduling, financial tracking, departmental coordination, and operational logistics. The Audience Experience Assistant increases departmental capacity, allowing leadership to focus on staff supervision, patron experience strategy, and cross-departmental collaboration.
This position also supports Front of House operations as needed, including occasional shifts as a House Manager, reinforcing a seamless and high-quality audience experience.
Essential Duties and Responsibilities

Administrative & Operational Support
Maintains departmental scheduling, including House Manager and Audience Experience Associate shifts
Coordinates internal calendars, meetings, and FOH coverage needs
Maintains departmental records, documents, and shared systems
Support communication between Audience Experience and internal departments
Financial & Reporting
Assist with processing invoices, expense reports, and departmental purchases
Track departmental budgets and reconcile expenses
Generate and maintain reports related to staffing, attendance, and operations
Front of House Operations Support
Support the execution of daily FOH operations as needed
Support House Management Team as needed
Assist in coordinating accessibility services, including captioning and assistive devices
Help maintain FOH materials, supplies, and wayfinding signage
Training & Usher Coordination
Support usher onboarding and training logistics with House Management
Assist in scheduling and coordinating training sessions
Assist with usher emails and processing exchanges and cancellations
Cross Departmental Collaboration
Coordinate with Front of House system and departments
Support VIP, donor, and special event logistics in collaboration with Associate Director of Audience Engagement
Preferred Qualifications

Previous experience in customer service, hospitality, retail, visitor services, or live event environments.
Familiarity with accessibility tools or willingness to learn.
Experience working in a fast-paced public-facing environment.
Physical Demands / Work Environment

Must be able to stand and move throughout the building for extended periods of time.
Must be able to navigate stairs and public lobby spaces during active performance periods.
Must be able to lift, carry, or move light materials related to guest service and lobby support.
Work is primarily performed in public-facing theater and lobby environments with high guest volume and frequent activity.
The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at hr@arenastage.org.