Customer Solutions Specialist

Solutions Specialist

Do you love helping customers find the right solution? Are you a strong communicator who enjoys working with people, learning products, and supporting a team? Then you may be a great fit for this role. Our client, Verus Engineering, is an automotive performance business located on the West Side of Indianapolis. They create the ultimate customer experience, one part at a time. Come work for one of the most renowned performance parts manufacturers in the aftermarket. They're proud to have built a reputation that has professional teams and organizations coming to them. As a Solutions Specialist, you'll use your exceptional knowledge of and passion for automotive performance, professionalism, and people skills to create the ultimate customer experience. The Solutions Specialist will support the team with invoicing, reporting, and customer communications.
Benefits: Join a company with an exciting atmosphere, competitive pay, and other unique perks. If you love the world of motorsports, aerodynamics, performance vehicles, and manufacturing, it does not get any better than this.
Starting salary range: $50,000-$55,000
Fully paid medical coverage
Employee discounts
Paid time off
Innovative work environment & opportunities for growth
Key Responsibilities

Respond to customer inquiries, concerns, and product-related questions with professionalism and care
Provide helpful information about Verus Engineering products, services, and solutions
Assist with product troubleshooting and help resolve customer issues or concerns
Support shipment processing in the shop as needed
Document customer interactions and update CRM records accurately
Assist with invoicing, reconciliation, and basic AP/AR support
Prepare new-hire onboarding materials, including checklists and ADP links
Send templated customer, vendor, or internal communications as needed
Enter time logs and support other administrative tasks
Continually develop product knowledge to support an evolving line of products and services
Qualifications

Verus is looking for candidates who have high energy, a passion for automotive performance, great communication skills, the ability to work in teams and are coachable, motivated, and customer oriented. A college degree is a plus but not required for this position.
Previous experience in customer service, sales, or other related fields
Ability to build rapport with customers
Positive and professional demeanor
Excellent written and verbal communication skills
High School Diploma
Preferred Qualifications

Prior experience in the automotive industry
Experience with manufacturing and inventory management software and systems
Experience in manufacturing
Experience in the automotive world
Experience with engineering
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