Information Technology Business Relationship Manager

PLEASE NOTE: WE ARE NOT ACCEPTING ANY 3RD PARTY SOLICITATIONS. ANY SUCH INQUIRIES WILL NOT BE CONSIDERED OR RECEIVE A RESPONSE. WE CAN ONLY WORK WITH DIRECT APPLICANTS WHO ARE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP. THIS IS AN ON-SITE ROLE FOR LOCAL CANDIDATES ONLY.

SOFT's client located in New York City Metro Area is looking for a IT Business Relationship Manager for a long term contract assignment.

Duties/Responsibilities
Business Capability Management

Work with business units to define and refine the list of key business capabilities for that unit

Work with business units to identify and refine the underlying set of organizational units, processes, and systems in place to support each business capability

Gather and maintain a set of key performance indicators reflecting the performance of each business capability

Gather and maintain an inventory of problems and opportunities identified for each capability

Maintain a list of IT projects that impact each capability

Ensure alignment between problems, opportunities, and identified projects

Business Case Development

For all identified projects, work with the business units to describe the current state

For all identified projects, work with the business units to describe the problems inherent in the current state or potential opportunities that LIPA could leverage

For all identified projects, work with the business units to describe potential solutions, if known

For all identified projects, work with the business units to describe the expected outcomes that the solution is intended to enable

Present regular updates to each business unit on the status of the current set of portfolio needs, any system-related issues occurring during the reporting period, including root cause analysis and after-action reports where appropriate, upcoming planned outages or system go-lives, status of application and data access requests

Serve as the primary liaison for DoIIT liaison for business units and engage with business units to identify and elevate any issues with the delivery of technology or cyber services

Manage strategic information about our current baseline of software and infrastructure, as well as our future vision for where the organization wants to go, based on business needs.

Manage the IT Strategic Plan, incorporating LIPA capabilities, business needs, and opportunities. The IT Strategic Plan should include all IT investments and projects that support the overarching IT strategy. The plan should tie the IT Strategy to LIPA's business goals, directly connecting strategy, investments, and business requirements.

Deliverables may include, as required:

Business capability documentation

Project business cases

Project intake forms

Periodic business unit portfolio presentations

Meeting notes, action logs, and workshop outputs

IT strategic plan

Qualifications

Bachelor’s degree in information systems, computer science, or related field.

5+years’ experience as a Business Relationship Manager, Business Analyst, or similar role serving as a liaison between IT/cyber and business units

Strong experience in portfolio management

Strong documentation, facilitation, and stakeholder engagement skills

Strong experience in business case development

Experience with strategic plan development or management

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