WM is seeking a Customer Experience Project Manager to oversee CX initiatives from requirements definition through implementation, coordinating with business owners and WMHS technology teams to improve customer resolution and loyalty.
The role emphasizes designing optimal experiences across web, IVR, mobile, and social channels, while collaborating with cross-functional teams to deliver measurable improvements. Remote work across the United States is supported.
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Remote Customer Experience Project Lead
wm · Saint Paul, MN, USA · Remote ·
- Pay:
- 77.000 - 98.100
- Job type:
- Full Time