Video Field Support Specialist

Position requires TS/SCI with a Full Scope polygraph.*

Key Responsibilities
Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.

Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.

Troubleshooting and solving technical issues related to end user equipment hardware and software

Ensuring customer satisfaction is achieved.

Requirements
Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. DoD 8570 IAT Level 1 Certification required.

Highly skilled in installing, repairing and troubleshooting VTC devices and systems

Demonstrated ability to read and understand technical manuals and schematics

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Outstanding communication skills to relate with team members and support workers

Clearance Required
TS/SCI FS poly

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