Consumer Group National Partnerships - Project Lead

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.
Consumer Group National Partnerships - Project Lead

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
What we're seeking:

As a member of the Consumer Sales Operations Organization, reporting to the Associate Director National Partnership Enablement, you will collaborate closely with cross functional teams, channel partners, and internal stakeholders supporting various workstreams and initiatives to drive operational excellence and elevate customer experience within our National Partners. This position will support National Retail (Walmart, Best Buy, Apple) and our Residential Channels (Door-to-Door, Engagement Managers, Asurion, Big Box, and Online Telemarketing)
You're customer-focused, highly organized, and detail-oriented and you can analyze complex issues and make sound decisions independently. You're goal-oriented and thrive in an environment where you manage multiple projects in a fast-paced, changing environment. Since you're highly analytical, you constantly come up with process improvements and are motivated by the impact you have on the business. You also enjoy collaborating with others and working in a team environment. People trust you - you build relationships and credibility quickly. You're a team player but can also work independently. And you enjoy multitasking and managing your time effectively to get everything done.
In this hybrid role, you will be aligned to an assigned office Hub, combining work from home with designated days in the office set by your manager. The location for this role will be located in Irving/Dallas, TX.
What you'll do:

Contract Management 80%

Lead the end-to-end contract lifecycle-from initial intake and drafting through redlining, stakeholder approval, and execution
Partner with Legal Counsels and Channel Leads to draft, and execute Contracts & Notices including, Master Service Agreements (MSAs), Statement of Work (SOWs), pricing updates, sales incentives, and change notices
Oversee contract renewals, amendments, terminations, and auto-renewal pipelines to prevent service gaps or unexpected obligation lapses
Manage the Contract system repository for all channel assets, ensuring accurate tagging, metadata extraction, expiration tracking, and auto-renewal management
Coordinate special pricing approvals and non-standard payment terms with Channel Leaders and Finance
Drive continuous improvement of contract management processes, standard operating procedures (SOPs), and template libraries
Program & Project Management/Ops Support 20%

Support multiple projects and workstreams in service of our National Partners

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