B2B VoC Analyst: Customer Experience Insights

Liberty Latin America is seeking a Customer Experience Analyst to improve the B2B customer journey. You will execute closed-loop follow-ups, maintain VOC reporting, and contribute insights from customer feedback and operational data under the Customer Journey Manager.
The role blends customer interaction, VOC platform operation (Medallia), and reporting support to drive issue identification, resolution, and continuous improvement across the customer lifecycle.

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