Studio Experience Coordinator

Studio Location:

Norma's Academy of Dance | Fairburn, GA

Hours:

Part-Time | Approximately

25 hours per week

Studio Location:

Norma's Academy of Dance | Fairburn, GA

Hours:

Part-Time | Approximately

25 hours per week

Regular Schedule

Monday: 4:00 PM–8:30/9:15 PM

Tuesday: 4:00 PM–9:30 PM

Wednesday: 4:00 PM–8:30 PM

Thursday: 4:00 PM–9:15 PM

Saturday: 8:15 AM–1:30 PM

Additional paid hours may be available during registration, Open House, Holiday Production, Spring Concert, studio events, and other seasonal initiatives.

Overview
Norma's Academy of Dance is seeking a highly organized, service-oriented Studio Experience & Operations Coordinator to serve as both the operational hub and a welcoming ambassador of our studio. As one of the first people our students and families interact with, this role plays a vital part in creating an exceptional experience while embodying the culture, values, and sense of community that define NAOD.

Working closely with the studio director and Enrollment Coordinator, this position oversees front desk operations, family communication, billing administration, event coordination, and administrative systems. Through outstanding customer service, organization, and operational excellence, the Studio Experience & Operations Coordinator helps ensure every student and family feels welcomed, supported, and truly part of the NAOD community from the moment they walk through our doors.

Primary Responsibilities
Studio Experience & Front Desk

Welcome students, families, and visitors with warmth and professionalism.

Manage daily front desk operations, phones, emails, opening/closing procedures, and general family support.

Maintain a clean, organized, and welcoming studio environment.

Operations & Administration

Manage day‑to‑day administrative operations, calendars, supplies, inventory, merchandise, and studio systems.

Coordinate billing administration, including tuition postings, payment processing, outstanding balances, payment reminders, and routine billing inquiries.

Family Communication

Coordinate recurring operational communication for current families, including weekly emails, newsletters, billing reminders, schedule updates, weather notifications, and event reminders.

Project & Event Coordination
Coordinate the planning and operational execution of studio projects and events, including

Open House, Holiday Production, Spring Concert, parent meetings, registration events, and other studio events.

Responsibilities include managing timelines, logistics, vendors, volunteers, supplies, registration materials, and event details to ensure a seamless experience for families and staff.

Additional paid hours may be available during major events, productions, and seasonal initiatives.

Student & Family Experience

Support new family onboarding and retention initiatives.

Monitor attendance concerns and coordinate follow‑up.

Required Skills & Software Knowledge
Preferred experience with:

Customer service, hospitality, front desk, or family‑facing roles

Office administration

Event coordination

Operations coordination

Google Workspace (Docs, Sheets, Gmail)

Canva

Studio Pro (training provided)

Go High Level (training provided)

Basic inventory management and reporting

Our Ideal Candidate
We're looking for someone who is:

Warm, welcoming, and service‑oriented

Highly organized and detail‑oriented

An excellent verbal and written communicator

Proactive and dependable

Comfortable managing multiple projects simultaneously

Passionate about creating exceptional customer experiences

Dance experience is appreciated but not required.

Compensation
$20.00 per hour

Additional paid hours may be available during registration, productions, studio events, and seasonal initiatives.

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