Peptide Operations Manager

Job Title

Peptide Operations Manager, Extension Health
Job Type

Full-Time
Division

Extension Health, Peptides
Reporting To

General Manager, Extension Health Peptides - Adam Muniz
Pay Rate:

$65,000 - $85,000
Date:

08/03/2026
About Hudson Health

Hudson Health (Medical, Mind, & Extension Health), formerly Hudson Medical Group, was established in 2010 as a modern, fully integrated medical practice that offers a diverse ecosystem of cutting‑edge treatments across pain management, regenerative and longevity medicine, functional medicine, and interventional mental health. Unique in its east‑meets‑west approach to healing, Hudson Health creates an experiential and holistic healing journey for each patient in its Tribeca and West Village locations. Our team of dedicated board‑certified doctors and wellness providers brings expertise in 10+ diverse specialties. Our practitioners work collaboratively to tailor comprehensive treatment plans based on the Hudson Method, a care algorithm that has been perfected over 12+ years of treating 50K patients. Our latest venture, Extension Health, is your complete destination for maximizing your health span and achieving ultra‑human performance goals. This new global longevity lab is now expanding its peptide operations support team.
Extension Health, a division of Hudson Health, specializes in advanced diagnostics and treatments that optimize your health now and extend your health span for decades to come. We focus on full‑body diagnostics and preventative medicine because the biggest opportunities to change your trajectory show up years before symptoms do. Our mission is to shift the mindset around aging — from something you manage after it happens to something you actively direct.
Our team is led by board‑certified physicians, physician assistants, and nurse practitioners who use precision diagnostics and evidence‑based treatment protocols built around your specific biology, health history, and goals. No generic protocols — every plan is built from your data.
At Extension Health we don't just help you live longer, we help you live better for longer. Every protocol starts with data, not guesswork — because you can't optimize what you haven't measured.
Peptide Operations Manager

Extension Health is hiring an experienced operator to run the day‑to‑day engine of our peptide therapy program. This role reports to the General Manager and owns the storefront end to end: e‑commerce operations, demand planning, the subscription and reorder program, discounting, retention sales, customer escalations, refunds, reporting, and new product launches.
Key Responsibilities

Percentages are target allocations of time and sum to 100%.
Area Target Allocation

E-Commerce Operations and Planning ~25%
Demand Planning, Inventory and Vendor Coordination ~20%
The Customer, Escalations and Refunds ~20%
VIP and Retention ~15%
Reporting and Process Governance ~10%
New Product Launches, Team and VA Management ~10%
E-Commerce Operations and Planning

Partner with the General Manager to drive storefront conversion, AOV, and retention
Own the daily order operations standard in Shopify (order review, approval workflow, draft orders, tagging), run day to day by an Operations Support VA
Lead the subscription and reorder program, including protocol‑based reorder cadences tied to days supply
Own discount governance: code creation, eligibility rules, redemption limits, and monthly reconciliation
Own platform reliability and order accuracy standards as order volume grows, with the Operations Support VA monitoring and escalating day to day
Assist and support existing fulfillment operations, including order packing and shipping when needed
Demand Planning, Inventory and Vendor Coordination

Build and own real demand planning: reorder points, weeks‑on‑hand targets, and a weekly vendor cadence by SKU
Coordinate with suppliers on timing, specifications, availability, and lead‑time risk, with backup sourcing for top sellers
Select and manage inventory planning software as the system of record for forecasting and purchase orders
Run periodic inventory audits with the Fulfillment Coordinator and reconcile system counts to physical counts
The Customer, Escalations and Refunds

Own the customer communication standard across WhatsApp, Slack, Gladly, email, and SMS, with the VA team handling transactional volume
Serve as the escalation point for complex, high‑value, or non‑standard orders, including wholesale and international requests
Own refunds and exceptions end to end, applying store policy: medication is not returned once it leaves the office, with store credit case by case
Own data quality in Shopify and Klaviyo: approval status, credits, segments, and opt‑ins
Partner with marketing on lifecycle communications and post‑purchase flows
VIP and Retention

Run recovery programs: reorder outreach, win‑backs, unredeemed credits, and abandoned checkout follow‑up
Own support session scheduling confirmations and prep materials for customers
Drive referrals, reviews, and testimonials from our best customers
Deliver a monthly voice‑of‑customer summary to the General Manager and marketing
Reporting and Process Governance

Lead the monthly peptide business review and contribute to quarterly strategy sessions with the General Manager
Report weekly on order volume, discount usage, basket mix, and support capacity
Document and maintain SOPs for fulfillment, discounting, tagging, refunds, and support workflows
New Product Launches, Team and VA Management

Own the standard new‑product launch workflow: sourcing, pricing, provider approval, store launch, and education materials
Manage the Peptide Fulfillment Coordinator; own daily closeout standards and SLAs
Direct the virtual assistant team: scope, training, QA, and coverage schedules, including weekends, with day‑to‑day VA coordination delegated to the strongest VA once proven
Serve as trained fulfillment backup for coverage gaps, not as the default operator
First 90 Days

Stand up demand planning with reorder points for the top 10 SKUs and resolve current low‑stock exposure
Take Slack, WhatsApp, and Gladly transactional volume fully onto the VA team with documented SOPs and QA
Bring the subscription and reorder program live
Stand up the weekly reporting pack: order volume, discounts, basket mix, and support capacity
Complete fulfillment training and 2 supervised packing shifts to qualify as backup
Requirements

3+ years of experience in e‑commerce operations, customer operations, or retention, ideally in health, wellness, peptides, DTC
Hands‑on experience with Shopify (Shopify Plus preferred) or a comparable e‑commerce platform
Demand planning and inventory forecasting experience
Demonstrated ability to drive revenue through direct customer outreach or retention programs
Proven ability to build and enforce operational process (SOPs, tagging, discount governance) in a fast‑paced environment
Experience managing direct reports, contractors, or virtual assistant teams
Excellent written and verbal communication skills
Comfort operating with ambiguity and building structure where none previously existed
Knowledge of healthcare compliance and privacy standards
Preferred Qualifications

Bachelor's degree (preferred)
Familiarity with Shopify, Klaviyo or comparable e‑commerce and marketing platforms
Experience with support platforms such as Gladly or Gorgias
Background in peptide therapy, longevity medicine, or concierge healthcare
Experience with subscription or recurring‑revenue e‑commerce models
Experience directing offshore or virtual assistant teams

#J-18808-Ljbffr