Studio Lead - Wellesley

The Studio Lead Role

This position has a strong operational focus and is intended to provide additional support to the studio leadership team. The primary objective of the role is to help the studio reach its full potential in close collaboration with the existing leadership team.
The role is structured around a shared foundation of responsibilities and expectations, with specialized task tracks that may be assigned based on studio needs and individual strengths. These task tracks can fluctuate or change over time based on the needs of the business or continued development of the Studio Lead.
Core Responsibilities

Applies to all Studio Leads, regardless of track.
Function as MOD

set the tone for every shift
Regularly communicate to studio leadership any issues that arise during the shift
Assist the Studio Leadership in daily studio tasks and projects
SOP Training

share knowledge and best practices with staff
Maintain daily checklists and ensure studio team is completing them to B/SPOKE standard
Provide high-level customer service and hospitality to clients
Champion the B/SPOKE experience
Delegate tasks to peers
Lead by example
Assist leadership team with additional responsibilities, as needed
Assist with the training and coaching of new hires
Maintain knowledge of all studio operations, memberships and promotions
Deliver timely feedback to peers and management
Set schedule: 34 days per week (approximately 25 hours per week)
Defined KPI deliverables
Involvement in staff and class scheduling
Participation in ordering and budgeting processes
Expectations

Be a hospitable, positive and hard-working individual
Ability to prioritize and multi-task within a fast-paced environment
Willingness to initiate tasks and perform duties without direction
Excellent communication skills and the ability to work with a wide range of personalities
Outstanding problem-solving and organizational skills
Positive, can-do attitude
Flexibility to work a non-traditional schedule
At least 2025 hours of workable availability, with strong preference for opening and closing hours
Able to meet all other Front Desk Responsibilities and Requirements
Studio Lead Specific Role + Tasks

Specific tasks are organized into a shared core and two specialized tracks. A Studio Lead may be assigned to one track, or take on responsibilities across both, depending on studio needs.
Shared Core Tasks (All Studio Leads)
Equipment diagnostics
Studio maintenance and cleanliness
Audio diagnostics & maintenance
Operations Track
Focus: facilities, supply, safety, and vendor/property coordination.
Inventory / supply ordering, planning & organization
Expense management
Cleaning schedules and cleaning team management
Safety equipment maintenance & inventory
Process implementation and accountability
Client + staff incidents
Vendor relationships & scheduling
Facilities Manager & Property Manager communication
Flex Track
Focus: instructor and class coordination, lab operations, and revenue support.
Studio + instructor schedules (NETGYM)
Experiences
Subbing
Community classes
Audio feedback logs for studios
Lab flow and operations
Assist with operations and revenue generation when needed