Night of Show Upsells- The Truth

Ancillary Crew Member

The Truth is seeking enthusiastic, guest-focused Ancillary Crew Members to join our team. This part-time position plays an important role in enhancing the guest experience while supporting venue revenue through ancillary offerings, including the Vinyl Room, Fast Lane, Coat Check, and Seat Upgrades.
Working closely with the Ancillary Manager and Box Office team, Ancillary Crew Members will engage with guests, promote available offerings, and ensure a seamless experience from arrival through the end of the event. This is a great opportunity for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional guest service.
What This Role Will Do
Greet guests and answer questions about venue amenities and ancillary offerings
Promote and sell available offerings, including Vinyl Room access, Fast Lane, Coat Check, and Seat Upgrades
Process transactions accurately using the venue's point-of-sale system and maintain proper cash handling procedures
Assist guests with ancillary purchases and provide excellent customer service throughout the event
Assist with set-up and breakdown of ancillary locations, signage, and equipment as needed
Work closely with the Ancillary Manager and Box Office team to communicate show-specific offerings
Help maintain clean, organized, and welcoming ancillary spaces throughout the event
Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment
What This Person Will Bring
Passion for providing exceptional guest service in a fast-paced environment
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Cash handling or retail experience preferred
Must be at least 18 years of age
Ability to stand for extended periods and lift up to 25 pounds
Availability to work evenings, weekends, and holidays based on the event schedule
Equal Employment Opportunity
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.