Manager Editorial Services Operations

Job Description

NBCUniversal is looking for a Manager of Episodic Operations to join our StudioPost team in Universal City, California! In this role, you will be responsible for managing client relationships and delivering a high-quality customer experience across post-production services. You will focus on account management, service coordination, and revenue support by partnering with internal teams to meet production needs.

You will serve as a primary point of contact for clients, ensuring services are delivered efficiently while identifying opportunities to grow business with both new and existing customers. This role emphasizes operational coordination, customer satisfaction, and business development.

What You’ll Do:
Client & Account Management

Build and maintain strong relationships with internal and external production clients

Serve as the primary contact for client inquiries, issue resolution, and service coordination

Manage expectations and ensure a seamless customer experience throughout the production lifecycle

Identify opportunities to expand services and increase client engagement

Business Development & Revenue Support

Prepare client proposals, quotes, and service packages aligned with production needs

Support revenue tracking, forecasting, and reporting activities

Partner with sales leadership to position bundled service offerings across StudioPost

Service Coordination & Operations

Coordinate delivery of services including dailies, editorial, and finishing support

Partner closely with operations and production teams to ensure timely execution of services

Align internal resources to meet customer timelines and project requirements

Monitor service performance and recommend improvements to enhance efficiency and client satisfaction

Dailies & Production Services Oversight

Represent StudioPost dailies services for on-set and facility-based productions

Coordinate support for:

On-set dailies (global productions)

Facility-based dailies services

Data handling and production workflows

Archival and content management services

Virtual Production & Emerging Services

Support promotion and client adoption of Virtual Production (VP) offerings

Partner with internal teams to position services such as:

Streaming to stages

Dailies from set

Content and shot library organization

Gather client feedback and market insights to inform future service offerings

Cross-Functional Collaboration

Partner with operations, production, editorial, and creative teams to deliver services

Coordinate with sales teams to develop bundled service offerings

Ensure alignment across stakeholders to improve the overall client experience

Qualifications:
Let’s Talk About You…

Impeccable attention to detail

– You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments. The studio operations team will excel with your keen attention to work due dates and schedule commitments

Cool Under Pressure –

You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities

Communicates with ease

– You have a way with words; written and verbal

Executer

**** – You get things done! Using strong business acumen, inciteful analytical skills, and superior organizational skills you manage through competing priorities within a matrixed environment

Self-starter

– You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done

What You Must Have:

Bachelor’s degree or equivalent experience in Film/TV production, operations, or related field

5+ years of experience in post-production, client services, or account management

What Would Make You a Stand-out:

MS Office, MS PowerPoint, MS Excel, MS Visio, ScheduALL and other related systems and applications

Solid understanding of post-production workflows and production processes

Calm and solutions-oriented approach to managing client issues

Experience managing relationships with Studio Executives, Post Supervisors, Producers, and other stakeholders

Strong organizational and operational coordination skills

Excellent communication and interpersonal abilities

Ability to influence without direct authority and collaborate across teams

Strong presentation and executive communication skills

Ability to manage competing priorities in a fast-paced environment

Additional Requirements:

Required On-Site:

This position is required to be performed full-time from an NBCUniversal-designated worksite.

Ability to work flexible hours and travel as needed

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $110,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Compensation:
$90,000-$90,000 per year

#J-18808-Ljbffr