Customer Onboarding Specialist

HyperFi AI is building the intelligent marketplace for enterprise IT.

About HyperFi
We use AI to help enterprises research, compare, and procure connectivity, cloud, security, and infrastructure services — transforming what has historically been a manual, fragmented process into an automated, intelligent experience. We recently secured institutional backing and are entering our next stage of rapid growth. Our team is building 20-hour dev cycles, six days a week, and moving at startup speed with real capital behind us. This is a ground-floor opportunity to help shape the customer experience of a venture-backed AI company redefining enterprise IT procurement.

The Role
We are hiring a Customer Onboarding Specialist to lead onboarding for both:

Suppliers (carriers, cloud providers, MSPs, security vendors)

Subscribers (enterprise IT buyers and channel partners)

This role blends Customer Success + Operational Execution.

You will guide customers through their early journey on the platform, ensure suppliers are fully integrated, coordinate closely with Engineering, and elevate the overall onboarding experience. Technical deep dives will be handled by a Technical Engineer — but you should be comfortable operating in IT, telecom, cloud, or infrastructure environments.

You Are

Extremely detail-oriented

Professional and confident on the phone

Organized and proactive

Customer-first but execution-driven

What You’ll Do
Supplier Onboarding

Collect and validate required documentation and data

Coordinate with Dev/Engineering to ensure clean platform integration

Track onboarding milestones and proactively unblock delays

Ensure supplier profiles are complete, accurate, and marketplace-ready

Create repeatable onboarding workflows

Subscriber Onboarding

Lead onboarding calls and product walkthroughs

Guide IT buyers through platform features and workflows

Ensure a smooth transition from sign-up to active usage

Escalate technical matters to Engineering when appropriate

Maintain detailed CRM and onboarding tracking

Operational Excellence

Identify friction points and suggest improvements

Help define onboarding best practices

Support the buildout of scalable customer processes

Contribute to documentation and internal playbooks

What We’re Looking For

3+ years in Customer Success, Onboarding, Account Management, or Ops

Experience in IT, Telecom, Cloud, Security, MSP, or B2B SaaS preferred

Comfortable working with enterprise buyers and suppliers

Strong written and verbal communicator

Extremely organized and process-oriented

Comfortable in early-stage, high-growth environments

Able to manage multiple onboarding tracks simultaneously

Bonus If You

Startup experience is strongly preferred.

Location & Compensation

$110,000 Base Salary

Meaningful Equity

Bonus eligibility in 2026 (performance-based)

Full benefits

Hybrid SF schedule (average 3 days in office)

Fully stocked office (food, snacks, drinks)

Direct exposure to founders and leadership

Real ownership from Day 1

Growth Opportunity
This role is designed to scale.

As We Expand, This Position Can Evolve Into

Onboarding Team Lead

Customer Success Lead

Head of Customer Experience

We are building the team early — and we promote from within.

Why This Role Matters
Onboarding defines retention, supplier activation speed, and revenue growth.

You Will Directly Impact

Marketplace liquidity

Supplier activation timelines

Subscriber engagement and expansion

If you want to help build the operating backbone of a venture-backed AI company at the ground floor — we want to meet you.

About the company
HyperFi

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