Social Media Moderation Specialist

Social Media Moderation Specialist

Harley-Davidson Motor Company, founded in a humble Milwaukee backyard shed in 1903, still calls the city home. Today, its Corporate Campus includes a 4.8-acre public park—a welcoming greenspace open to all. Join our team as a Specialist Global Social Media.
Harley-Davidson is seeking a detail-oriented Community Specialist to support engagement and moderation across our global social media channels, including Facebook, Instagram, YouTube, LinkedIn, and TikTok. In this role, you will operate at the front line of the brand, interacting directly with riders and fans while helping protect and amplify the voice of one of the most iconic brands in the world. You will apply sound judgment to manage high-volume interactions, balancing engagement, customer care, moderation, and risk mitigation.
Job Responsibilities

Manage high-volume social interactions across brand channels, delivering timely, accurate, and brand-aligned responses.
Monitor and moderate community content to ensure compliance with brand standards, community guidelines, and platform policies.
Evaluate inbound inquiries and community interactions, exercising independent judgment to determine appropriate response, escalation, or resolution paths.
Identify and remove spam, abusive, fraudulent, or guideline-violating content to maintain a safe and positive community environment.
Escalate complex, sensitive, or high-risk issues to appropriate internal partners in accordance with established protocols.
Monitor social channels to identify emerging customer concerns, engagement trends, and potential brand or reputational risks.
Maintain accurate tagging, case documentation, and workflow management within social engagement platforms (e.g., Khoros Care) to support reporting and operational effectiveness.
Collaborate with cross-functional teams to coordinate responses, resolve customer issues, and ensure consistent customer experience.
Share observations and recurring customer feedback with internal stakeholders to support continuous improvement of products, services, and customer communications.
Education Requirements

High School Diploma or Equivalent Required
Experience Requirements

Typically requires 3 years of experience in social media community management, moderation, or social customer care. Experience working in high-volume, fast-paced environments Strong written communication skills and attention to detail Experience with moderation standards and social platform tools (e.g., Khoros, Sprinklr, Hootsuite) Preferred Experience with Khoros Care Background supporting global brands or highly engaged communities Experience in automotive, lifestyle, or enthusiast-driven industries
Key Skills

Sound judgment and decision-making in fast-paced environments
Ability to manage multiple priorities and workflows
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more.