The MemberCommunicationSpecialist at UFCU in Austin, TX serves as the primary contact for managing member feedback received through Medallia surveys. You will monitor satisfaction, respond to concerns, coordinate follow-ups across the organization, and identify trends to improve the member experience.
You will collaborate with Retail, Marketing, Contact Center, and Operations to resolve issues, perform service recovery, and provide timely, accurate information about UFCU products and services to
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Member Experience & Feedback Specialist
University Federal Credit Union · Austin, TX, USA ·
- Pay:
- 42.000 - 64.000
- Job type:
- Full Time