Vice President Digital Marketing

Our Story

J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace. J.Crew is seeking a visionary and results-oriented Vice President of Digital Marketing to lead our performance-driven marketing organization. This senior leadership role is responsible for developing and executing an integrated digital marketing strategy that accelerates customer acquisition, retention, and lifetime value across all owned and paid channels. Reporting directly to the Head of Ecommerce, the VP of Digital Marketing will own Performance Marketing (paid search, paid social, affiliate) alongside our owned channels including Email, SMS, and Push Notifications. This leader will bring creative ambition and analytical rigor in equal measure - championing innovation while building a high-performing team and agency ecosystem.
Strategy & Vision

Define and drive an integrated digital marketing vision that spans Performance, Email, SMS, and Push - aligned to J.Crew’s brand identity and ecommerce growth goals
Develop channel roadmaps, investment frameworks, and testing strategies to maximize customer acquisition, retention, engagement, revenue, and margin generation
Stay ahead of emerging trends in digital marketing, consumer behavior, and technology to bring bold, innovative ideas to the business
Partner closely with the Head of Ecommerce and cross-functional leaders (Brand Marketing, Creative, Merchandising, Technology, Finance, Strategy, and Analytics) to ensure marketing is deeply integrated with the broader customer experience and Brand strategy
Performance Marketing

Oversee strategy and execution across Paid Search (SEM), Paid Social (Meta, TikTok, Pinterest, etc.), Programmatic Display, Affiliate
Manage and optimize a significant media budget, ensuring strong ROAS, CAC efficiency, and measurable incrementality to Brand revenue and the bottom-line, alongside cross-functional partners
Lead agency relationships, holding partners accountable to performance benchmarks, innovation targets, and brand standards
Champion a rigorous A/B and multivariate testing culture to continuously improve campaign performance, alongside cross-functional partners
Email, SMS & Push

Own the strategy, calendar, segmentation, and performance of Email, SMS, and Push Notification programs across acquisition, retention, and lifecycle marketing
Ensure channel health through disciplined list management, deliverability best practices
Partner with creative and content teams to develop compelling, on‑brand messaging to drive engagement and conversion.
Team & Agency Leadership

Build, mentor, and inspire a high‑performing team of digital marketing professionals across digital marketing functions
Foster a culture of curiosity, accountability, collaboration, and continuous improvement
Manage and evaluate external agencies and technology vendors; lead RFPs, onboarding, and ongoing performance reviews, supported by cross-functional partners
Develop talent through coaching, feedback, and clear career development pathways
Analytics & Reporting

Align and own KPIs for all digital marketing channels; establish reporting cadences and executive dashboards
Use data and insights to inform budget allocation, channel mix optimization, and strategic pivots
Partner with Finance, Strategy and Analytics to develop robust attribution models and measure true marketing contribution to P&L
Qualifications

10+ years of progressive digital marketing experience, with at least 4 years in a senior leadership role managing multi‑channel teams
Proven track record of scaling performance marketing programs and owned channel strategies in a direct‑to‑consumer, retail, or ecommerce environment
Deep expertise across Paid Search, Paid Social, Programmatic, Affiliate, and SEO — combined with hands‑on knowledge of Email, SMS, and Push platforms (e.g. Klaviyo, Attentive, Braze, Salesforce Marketing Cloud)
Strong agency management experience; ability to hold partners to high standards while building collaborative, productive relationships
Exceptional analytical skills with fluency in performance metrics, attribution modeling, and media mix optimization
Experience managing substantial media budgets with demonstrated ability to drive efficiency and accretive growth simultaneously
Track record of building and developing high‑performing teams in a fast‑paced, matrixed organization
Strong executive presence with the ability to partner with and influence stakeholders across all levels of the organization
Passion for fashion, brand, and culture — with an appreciation for J.Crew’s unique aesthetic and customer
Bachelor’s degree required; MBA or advanced degree a plus
Benefits + Perks

Health & Well‑being – Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
Associate Discount – We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
Summer Fridays – In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
Community Impact – We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
Winter Break – In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full‑time associates at the Home Office to provide time to refresh and recharge.
Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $230,000.00 - $305,000.00. At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job‑related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
We make timeless clothes that last a lifetime…then pair them with of‑the‑moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel‑good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco‑friendly fabrics and to support our factory workers, without compromise.
Learn More Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.

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