VP, Community Banking Product Strategy & Operations

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

The VP, Community Banking Product Strategy & Operations owns the end-to-end performance, compliance, and development across a range of banking and payment products. This role balances operational excellence, market and customer intelligence, and disciplined product development execution to deliver sustainable financial results in a highly regulated environment.

Success in this role is defined not only by roadmap delivery, but by maintaining healthy, well-governed products while continuously adapting the portfolio to changing customer needs, market dynamics, and regulatory expectations.

Core Accountability Areas
1. Product Maintenance & Portfolio Stewardship
Ensure products are safe, compliant, efficient, and scalable over time.

Responsibilities

Own the ongoing health and performance of assigned products, including operational stability, controls, customer experience, and cost-to-serve

Serve as accountable product owner for risk, compliance, and control alignment, partnering with Risk and Compliance to address gaps, findings, and regulatory change

Ensure product documentation, pricing, eligibility, limits, and features remain accurate and effectively governed

Lead decisions on product optimization, simplification, decommissioning, or consolidation where appropriate

Proactively identify operational friction and drive prioritization of remediation alongside enhancement work

Measured by

Product health KPIs, audit outcomes, issue recurrence, and operational efficiency metrics

2. Market Intelligence & Customer Insight
Keep the product portfolio externally relevant and commercially competitive.

Responsibilities

Maintain deep awareness of market trends, competitor offerings, pricing models, and emerging customer expectations

Monitor regulatory, industry, and technology developments and assess implications for product strategy and investment priorities

Champion structured customer insights through partnership with Distribution, Sales, and Relationship teams

Translate market signals into clear, actionable implications for roadmap, pricing, risk posture, and positioning

Serve as a trusted internal expert on the product domain for executive leadership and frontline teams

Measured by

Adoption trends, competitive positioning outcomes, and relevance of roadmap priorities to market demand

3. Product Strategy & Roadmap Execution
Turn strategy into delivered value with speed, discipline, and accountability.

Responsibilities

Translate product strategy into clear execution plans, milestones, and ownership across teams

Own multi-quarter product roadmaps that balance growth initiatives, regulatory commitments, and operational resilience

Drive disciplined execution using established delivery and governance frameworks

Partner with Technology and external vendors to define requirements, manage dependencies, and ensure delivery quality

Lead products from ideation through launch and post-launch performance management, ensuring expected outcomes are realized

Establish KPIs and dashboards to track delivery progress, financial performance, and customer adoption

Measured by

Delivery predictability, time-to-value, adoption outcomes, and financial performance

Commercial & Financial Accountability

Own P&L performance for assigned products, including pricing, margin, and portfolio optimization

Partner with Finance to forecast revenue, manage cost structures, and assess investment returns

Drive deposit growth, retention, and customer lifetime value through disciplined product decisions

Cross-Functional Leadership Expectations

Operate as a single-point owner across Technology, Operations, Risk, Compliance, Marketing, and Distribution

Influence outcomes in a highly matrixed organization without direct authority

Surface trade-offs clearly and early, providing leadership with options and implications

Ensure execution velocity remains aligned with risk and operational readiness

Experience & Skills

8+ years in banking/and or payments product management leadership

Proven ownership of products across run, enhance, and transform phases

Strong understanding of banking products, market dynamics, and regulatory environments

Demonstrated success leading teams and driving outcomes through cross-functional partnership

Preferred Indicators

Experience managing regulated products with material operational and compliance dependencies

Track record of balancing execution urgency with product sustainability and control rigor

Strong analytical and data-driven decision-making skills

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

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