Client Portal Experience Lead 9-Month Contract Onsite Boston

Franklin Fitch is supporting a respected professional services firm launching a brand-new client portal. You will own the day-to-day client experience and become the go-to expert on the portal, guiding clients and coordinating with internal teams to resolve issues and manage access.
This is a 9-month contract based in Boston, onsite 3x per week, with a focus on improving the client experience, resolving issues, and creating documentation and best practices for users.

#J-18808-Ljbffr