Chase is seeking a Customer Experience Senior Associate to support the Marriott Co-Brand Credit Card Team. You will oversee servicing and retention priorities, partnering with customer service leaders to ensure training, meet SLAs, and resolve escalations with care.
You will use customer feedback and performance data to identify what works and what to improve, translating insights into action plans, and delivering data-driven presentations to drive retention and service quality.
#J-18808-Ljbffr
Senior Customer Experience Lead – Service & Retention
JPMorganChase · Wilmington, DE, USA ·
- Pay:
- 70.000 - 100.000
- Job type:
- Full Time