Player Services Lead Representative arrow_forward

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.
Description

Job Overview: 3pm-11:30pm (Shift subject to change based on business needs)

The Player Services Lead Representative, in addition to Representative responsibilities, assists the Player Services Supervisor(s) in the administration and management of the day-to-day operations of Player Services; Ensures that there is no lapse in customer service during the absence of a Supervisor and that the representatives adhere to all departmental SOPs, COM, guest service standards and compliance regulations. This position reports to the Player Services Supervisor.
Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:

Assists the Supervisor(s) with the day-to-day operations of Player Services to ensure that there is no lapse in customer service
Works in the capacity of subordinates as needed
Provides supervisory approvals in the absence of the supervisor on duty
Maintains a complete understanding of our Direct Mail offers, the redemption process of those offers and all promotions
Ensures all departmental SOPs, COM, and compliance regulations are strictly adhered to
Acts as liaison between guests and management as it relates to guest and team member concerns
Authorizes comps for guests as designated by management
Assists the supervisors in assuring that all team members provide excellent guest service
Assists the supervisors with the monitoring of team member morale and departmental cleanliness
Assists supervisors in new and ongoing training of Player Services Representatives
Proactively submits recommendations for improvement
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)

High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)-

required
One (1) year of cash handling experience-

required
Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate-

required
Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
Must successfully pass job interview, including a guest service audition
Basic computer literacy
Excellent oral and written English communication skills
Willing and able to work various hours and shifts, including nights, weekends, and holidays
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
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