Customer Experience Specialist - Order & Fulfillment

A. M. Castle & Co.
is seeking a Customer Experience Representative to coordinate with Inside Sales, Regional Sales Managers and Operations, handling non-sales customer interactions, order tracking, and communication. You will resolve issues, process credits and returns, manage customer accounts, and escalate as needed, ensuring timely responses and high satisfaction. This role requires a Bachelor’s degree or equivalent, strong communication, system proficiency, and meticulous data handling in

#J-18808-Ljbffr