Product Owner, Digital Banking Platforms

Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with branches and offices in Florida, Massachusetts, California, and representative offices in Brazil, Chile, Mexico, and Panama, Safra National Bank is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.
Position Summary:
Product Owner – Digital Banking Platforms & Wealth and Financial Planning Journey Miami, FL | New York, NY - Vice President
Support the strategy and drive the day-to-day execution of the Wealth & Financial Planning Journey and the support of SafraLink – the client-facing iBanking solution – and SafraNet – the internal account officer portal. This is a Product Management role that bridges business needs and technology delivery, translating strategic priorities into actionable product roadmaps while coordinating cross-functional teams to ensure timely, high-quality outcomes.
Key Responsibilities
Product Management, Execution & Roadmap Support
Generate and translate business requirements into clear user stories, acceptance criteria, and sprint-ready tasks
Maintain and prioritize the product backlog for SafraLink and SafraNet in alignment with business goals
Partner with Technology teams to ensure on-time, on-scope delivery of platform enhancements
Track milestones, flag blockers, and escalate risks proactively
Innovation & User Experience
Gather feedback from clients and account officers to identify pain points and improvement opportunities
Support benchmarking and UX research initiatives to keep platforms competitive
Champion onboarding, self-service, and mobile optimization enhancements
Cross-Functional Coordination
Serve as the day-to-day liaison between the Front-office, Technology, Operations, Finance and Compliance
Facilitate sprint planning, stand-ups, and stakeholder update meetings
Document decisions, action items, and business requirements clearly and consistently
Data & Performance
Define and track KPIs including platform adoption, uptime, and customer satisfaction
Leverage analytics and user feedback to inform prioritization decisions and present findings to leadership
Governance & Risk
Ensure all platform changes follow change control and compliance review processes
Coordinate with risk and audit stakeholders on platform-related documentation and testing
Requirements:
7–10 years of experience in product ownership, business analysis, or digital project coordination
Proactive, organized, and solutions-oriented with strong communication skills
Background in banking, fintech, or financial services preferred
Comfortable working with both business stakeholders and operations & technology teams
Analytically minded — able to work with data to tell a story and support decisions
Familiarity with Agile/Scrum methodologies a plus
Safra National Bank of New York is an Equal Employment Opportunity

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