Audio Visual Technician

Microsoft Meeting Room Engineer
* Expertise on Teams Pro Portal, Configuration Management of Meeting Room systems via Intune
* Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.
* Remotely configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.
* Provide Tier 3 support for video conferencing systems, troubleshooting and resolving complex issues promptly.
* You will work with manufactures such as Logi, Crestron, Appspace, etc.
* Collaborate with Tier 1 and Tier 2 support teams to ensure effective escalation and resolution of technical problems.
* Problem management of platform and large-scale device issues. Work with OEMs and manufactures to resolve and deploy updates/fixes.
* Demonstrate proficiency in working with and supporting Cisco / Logitech / Surface HUBs Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences.
* Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.
* Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.
* Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.
* Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.
* Understanding of Room Systems cabling and troubleshooting with respect to overall Room Peripherals like, Microphones, Displays, Schedulers, Speakers, Transmitters etc
* Understanding of Room Systems cabling and troubleshooting with respect to Camera Placements, Room Lighting, Proximity, Focus etc.
* Expertise on E911, Free/Busy / Automatic Calendar options, Civic Address, Longitudes and Latitudes Mapping for Emergency Services
* Resource Account Provisioning, Decomissioning, Hiding any Room from GAL
* Knowledge of Active Directory Users and Computers
* Knowledge around networks with respect to VLAN
* Experience with Executive Level of Support with respect to Video Conferencing
* Ability to provide make-shift solutions to facilitate large meetings.
* Understanding around the latest technologies with respect to Meeting Rooms and the market standards• Understanding around the usage of DSP and Modulation with the equipment
* Good knowledge around PowerShell Scripting and Microsoft Defender / Intune
* Should have good communication skills to be able to communicate within the team and should have a methodological approach to develop configurations alongside different stakeholders and vendors.
* Liaise with vendors and service providers to manage procurement, installation, and support of video conferencing equipment and services
* Must have experience with deployment mechanisms for Microsoft Teams Room Systems along with Vendor Coordination
* Must be able to communicate on the Technical Front