Commercial Accounts Manager

Position Overview
The Commercial Accounts Manager is responsible for directly managing and developing a team Admins + Lot Specialists to ensure single threaded leadership, connecting digital and physical work to align with auction processes and customer expectations. The Commercial Accounts Manager role directly oversees all aspects of the commercial account process. Depending on site size, this role will also oversee front office functions, including title work, customer service, clerical processes, and sale day services. This role is not visa eligible.

What you’ll be doing

Lead the commercial accounts team to ensure maximum efficiency of our commercial business.

Leverage strong understanding of customer account SLA’s and company procedures. Monitor commercial accounts through reporting, industry news, and direct customer engagement to identify trends and opportunities.

Work with other teams to ensure compliance with sale plan layouts, marketing plans, SLA’s, corporate initiatives, and other directives.

(Depending on site size) Lead the Front Office Team: Lead the front office team to ensure maximum efficiency of our administrative processes, including title work, customer service, accounts receivables and invoicing.

Maintain and apply a strong working knowledge of state motor vehicle regulations, accounts receivable procedures, and standard office practices.

Teams Led

All sites: Account Administrators, Lot Specialists

Depending on site size: + Front Office, Titles, Block Clerks

All Manager Roles

Lead auction activities to drive retention, profitability, customer experience, and safety. Monitor and ensure adherence to systems, policies, procedures, and performance standards.

Influence and lead others as a people, customer, and business manager. Engage with customers and employees in a transparent, reliable, and positive manner.

Participate in the development and execution of strategic plans, goals, processes, and objectives, ensuring alignment with those of the company. Identify and implement appropriate staffing and scheduling needed based on workload and volume.

Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals. Collaborate with stakeholders to optimize processes.

Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.

Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management.

Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

Conscientiously work in ways that decrease the possibility of injury to yourself or other team members due to spills or other preventable hazardous conditions.

What the job requires

Bachelor's degree preferred

High School Diploma or GED equivalent

Minimum 5 years of relevant industry experience

Minimum 1 year of leadership/supervisory experience

(small site) Demonstrated knowledge of state motor vehicle regulations

Proven ability to multitask while maintaining attention to detail

Ability to effectively delegate tasks to team members

Confidentiality and integrity while handling sensitive information

Proven ability to manage deliverables and metrics against aggressive targets and timelines

Proficiency with computer systems and applications

Ability to maintain high volume and high-quality content in a fast-paced environment.

Ability to communicate and interact with others effectively in a professional, courteous manner.

Ability to communicate clearly and concisely, both written and oral

Ability to multitask and prioritize effectively.

Ability to resolve complex issues with guidance from others.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

The physical activity requirements of the position range from Light to Medium Physical Work.

Constant – standing, watching, touching, listening, walking, talking

Frequent – grasping, pushing, pulling, kneeling, stooping, crouching, lifting, driving

Potential – running, jumping, yelling, or other rapid or forceful movement in emergencies

Visual acuity requirements include color, depth perception, and field of vision comparable to definitions for Clerical, Administrative, and Machine Operators (including inspection) positions.

Physical Working Conditions:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dust associated with internal and external service station/convenience food and petroleum dispensing operations.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Equal Employment Opportunity
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note that this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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