Supporting the Portfolio (Collections) Department, the full-time Portfolio Account Specialist will manage customer accounts, communicate with clients regarding their payment statuses, and assist in negotiating resolutions for products in default, with the option for a hybrid work schedule upon successful training.
Key responsibilities
Communicate directly with customers via phone, text message, or email regarding account statuses
Audit accounts daily to determine case status and maintain oversight of all accounts within the Portfolio Department
Process credits or debits with merchants and assist customers in reconciling their ACH debits
Required qualifications
1-2 years of collections or customer service experience
High School diploma; Associate Degree or higher preferred
Proficiency in Microsoft Word and Excel
Knowledge of Legal, Bankruptcy, and/or UCC regulations
Typing speed of over 45 WPM
Portfolio Account Specialist
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time