This blended role provides up to Tier 3 event production and AV/UCC support while also assisting with End User Services and Tier 1 helpdesk tasks as required by the business.
Responsibilities
- Support onsite, virtual, hybrid, and occasional offsite events from pre-production through event closeout.
- Review technical plans, run of show documentation, equipment requirements, and production schedules
- Set up, configure, test, operate, and troubleshoot audio, video, conferencing, presentation, playback, recording, and related event systems
- Support rehearsals, presenters, executives, and live event delivery
- Diagnose and resolve technical issues quickly during live events
- Capture and deliver event recordings and complete basic post-event documentation
- Periodically manage offsite events, including coordination with venues and vendors, equipment deployment, technical setup, live operation, troubleshooting, and event closeout
- Perform routine and corrective maintenance on AV and UCC systems, conference rooms, and related equipment
- Troubleshoot AV hardware, control systems, network-connected devices, and supported collaboration platforms
- Provide Tier 1 End User Services support when required, including hardware, software, peripherals, user accounts, connectivity, mobility, and basic workstation troubleshooting
- Fulfill end-user hardware requests, equipment setups, replacements, and office support needs
- Document incidents, service requests, system changes, and resolutions in the appropriate systems
- Escalate complex or unresolved issues to the appropriate Tier 2/Tier 3, engineering, infrastructure, or vendor teams
- Provide a high level of customer service and collaborate effectively with internal teams, external partners, vendors, and client stakeholders
Qualifications & Experience
- 3 to 5 years of relevant experience in AV, live event production, UCC, or technical support
- Strong working knowledge of professional audio, video, conferencing, presentation, recording, and collaboration technologies
- Experience supporting live corporate events and troubleshooting issues in high-pressure environments
- Working knowledge of end-user computing, including desktops, laptops, peripherals, operating systems, connectivity, and common software issues
- Strong troubleshooting, communication, documentation, and customer service skills
- Ability to work independently, prioritize competing requests, and shift between event, AV/UCC, and end-user support responsibilities
- Ability and willingness to periodically travel to and manage offsite events as required by the business
- Flexibility to support event schedules that may occasionally require adjusted working hours
Preferred Qualifications
- Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking
- AVIXA CTS-I/CTS-D, Q-SYS Level 2, and/or Dante Certifications
The role requires flexibility to shift between event delivery, AV/UCC support, and Tier 1 end-user support based on business priorities, with scheduled and business-critical events taking priority.
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