QA & Documentation Specialist

JOB TITLE: QA & Documentation Specialist

LOCATION: Tampa, FL

EMPLOYMENT TYPE: Full-time

STATUS: Non-Exempt

HOURS: 40 hours per week; Monday – Friday, 8:00AM – 5:00PM

COMPENSATION: $20/hr - $25/hr (Based on experience)

About Us
TeleVoIPs is a rapidly growing cloud-based telecommunications provider headquartered in Brandon, Florida. Since 2009, we've built a reputation for delivering superior business phone solutions backed by unparalleled local customer service — and we've earned a few accolades along the way:

Ranked among the Inc. 5000's List of Fastest Growing Private Companies in the U.S. — three years running

Honored on the Florida Fast 100 List

Recognized by Tampa Bay Tech as Technology Connector of the Year

Led by a CEO named Tampa Bay as Emerging Technology Leader of the Year and one of USF most outstanding young alumni

We serve some of the most successful companies in the Tampa Bay area and across the country, maintaining a 97% monthly client retention rate — without contracts. Our close-knit team is passionate about innovative technology, continuous learning, and building solutions that genuinely make businesses better.

Opportunity
We're building something big. TeleVoIPs is developing an all-in-one internal business platform designed to replace our existing stack of tools — think CRM, ticketing, project management, and client reviews all under one roof. We need a QA & Documentation Specialist who will be at the center of this effort: ensuring every feature ships reliably, every process is documented clearly, and every user has the resources they need to succeed.

This is a ground‑floor opportunity to shape the quality and knowledge infrastructure of a product that will power TeleVoIPs for years to come. If you're detail-obsessed, love breaking things before clients do, and take pride in writing documentation people actually want to read — we want to hear from you.

Quality Assurance
WHAT YOU'LL DO:

Design, write, and execute manual test cases and test plans across functional, regression, integration, and edge-case scenarios

Serve as the first line of defense for new feature releases — identifying bugs, inconsistencies, and UX issues before they reach production

Reproduce, document, and communicate defects clearly using our internal ticketing system, including steps to reproduce, screenshots, and severity assessment

Perform end-to-end testing of CRM, help desk, project management, and review workflows within the platform

Collaborate closely with developers to verify bug fixes and validate acceptance criteria

Track and manage test cycles, helping to define release readiness criteria alongside the product and engineering teams

Participate in sprint planning and backlog grooming to flag testability concerns and ensure requirements are well-defined before development begins

Process & Help Center Documentation

Own and maintain the product's Help Center — writing clear, user-friendly articles, step-by-step guides, FAQs, and release notes

Document internal processes, workflows, and SOPs to support onboarding, training, and operational consistency across teams

Translate complex technical functionality into plain-language explanations for both technical and non-technical audiences

Maintain a documentation style guide to ensure consistency in voice, format, and terminology

Proactively identify gaps in existing documentation and take initiative to fill them

Collaborate with the support team to build a library of self-service resources that reduce inbound support volume

Record and update documentation in real-time alongside feature development — not as an afterthought

Knowledge And Experience Required
Those who thrive at TeleVoIPs are passionate problem solvers who bring positivity, enthusiasm, and motivation to work every day. They're detail- and process-oriented and genuinely enjoy working with others. They communicate confidently and effectively, and they contribute to a culture built around innovative technology, learning, and growth.

For this role specifically, we are looking for someone who brings the following:

1–3 years of experience in software QA, technical writing, documentation, or a closely related role

A methodical mindset — you think in edge cases and enjoy finding the one scenario nobody else thought to test

Strong written communication skills with a knack for making complex topics easy to understand

Comfort working inside web-based SaaS applications and navigating browser-based tools

Experience with or strong interest in ticketing systems, CRM platforms, or project management tools

Familiarity with test case management tools, bug tracking systems, or documentation platforms (Notion, Confluence, Zendesk, etc.)

The ability to manage multiple tasks, prioritize ruthlessly, and adapt quickly in a fast- moving environment

A genuine care for the end user — you're not done when the bug is closed, you're done when the user is successful

Experience testing or supporting telecommunications, VoIP, or UCaaS platforms

Exposure to NetSapiens, Asterisk, or similar telecom platforms

Basic knowledge of HTML/CSS or API concepts (no coding required, but helpful for understanding technical context)

Experience with tools like JIRA, ClickUp, Linear, or similar

Video screen recording or tutorial creation experience

Physical Demands
Light to moderate physical activity performing daily activities of an administrative nature to include:

Sitting, standing, and/or walking for extended periods of time.

Working in a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Using manual dexterity sufficient to handle and reach items and work with hands and fingers.

Using close, distant, and peripheral vision and depth perception.

Ability to lift up to 25 lbs

Compensation And Benefits

Competitive salary based on experience

Health, dental, and vision benefits

Tuition reimbursement and certification expense coverage

A close-knit, collaborative team that genuinely values your contributions

The opportunity to be a key player in building something new — from the ground up

A culture focused on innovation, growth, and doing right by our clients

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