NYC DCAS is seeking a dynamic Director of Customer Service and Appeals within the Civil Service-focused Human Capital unit. The role will shape a Citywide customer service model, liaising with internal and external partners to ensure high-quality service and coordinated policy changes.
Under the Executive Director of Customer Experience, you will lead strategic initiatives, manage deadlines, and develop staff. Residency requirements and 55-a options may apply in the City of New York context.
#J-18808-Ljbffr
Director, Citywide Customer Experience & Appeals
NYC Citywide Administrative Services · New York, NY, USA ·
- Pay:
- 120.000 - 160.000
- Job type:
- Full Time