UX Research & Design Lead - Influence Strategy & Experience

First Command is seeking a User Experience Researcher & Designer to mentor teams and elevate UX maturity across the organization. You will guide research programs, align customer insights with business goals, and partner with product, technology, marketing, and data leaders to embed user considerations in decision-making.
The role emphasizes end-to-end journey design, measurable impact, and a strong storytelling ability to translate insights into action for military-family clients.

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