Account Specialist Onsite

Job Summary

This role serves as the primary liaison between the policyholder and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. You will independently manage claim processes, coordinate death claims, and assist employees with filing claims, while ensuring accurate premium administration and contract interpretation. The role partners closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. You'll also provide reporting on claim activity, support Evidence of Insurability tracking, and contribute to process improvements that enhance the customer experience and support business retention.
*The ability to work onsite in Memphis, TN, 5 days per week is a requirement of this role.
Key Responsibilities

Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
Administer life, disability, and leave claims, including coordination of death claims
Resolve escalations related to claims, billing, and contract interpretation
Partner with HR, Benefits, and Payroll teams across multiple locations
Provide reporting on claims status, outstanding items, and Evidence of Insurability
Skills and Background You'll Need

Education: Bachelor's degree in business or related field, or equivalent combination of education and experience
Experience: 3+ years of experience in FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance (employer, broker, or carrier)
Experience managing claims processes and resolving complex customer inquiries
Strong knowledge of benefit contract interpretation and premium administration
Demonstrated ability to manage multiple stakeholders and business units
Strong verbal communication skills with a focus on empathy and customer service
Proficiency in Microsoft Excel
Experience coordinating projects and cross-functional work
Experience supporting group life, disability, and leave programs in a corporate or insurance environment
Key Behaviors of a Successful Candidate

Customer Focus: Builds strong relationships and delivers responsive, high-quality service in sensitive situations
Adaptability: Adjusts quickly to changing priorities and business needs while maintaining performance
Sound Judgment: Analyzes complex situations and makes informed, independent decisions
Why Join The Standard?

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.
Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
Salary Range: $66,000.00 - $96,250.00
Positions will be posted for at least 5 days from original posting date.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are affirmative action/equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation,

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