Lead Director, Payor Member Experience & Communications

CVS Health seeks a Lead Director, Member Experience to shape the experience strategy across payor products and to orchestrate member communications. The role partners with product, design, marketing and communications to deliver cohesive experiences that drive clarity, engagement and adoption.
The position may be remote or hybrid across the US, with emphasis on orchestration across teams and alignment to business goals. A strong healthcare/payor background is essential.

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