Account Director

NPARALLEL + Atomic Props is an experiential marketing agency that transforms brand interactions into moments of connection through award-winning trade show exhibits, immersive brand activations, and innovative OOH advertising installations. Our company has won countless awards for our industryexpertiseand for being a top employer. We believe in our values and show upeach and everyday ready to bring our best selves.

Core Values - Balance, Courage, Exhibiting Good, Growth, Honesty, Integrity, Respect

The Role:
An Account Director (AD) engages with clients to grow their business by delivering bold, targeted solutions in partnership with internal teams and vendors. The AD is the central connection point – listening to the client and giving consistent work direction throughout the account team and company to ensure we are delivering solutions which create evident additional value for our clients and NPARALLEL. The AD is the creator of internal transparency to all other teams and leadership, developing and keeping the sold solutions at the forefront of the internal teams' work effort. The AD delivers compounding value by continuously proposing and delivering creative solutions, creating loyal clients who could not imagine working with anyone else.

Act as a business manager for a large, complex client or group of clients

Identify growth opportunities within clients, create strategies for winning additional business

Own the business plan for the client, keep it updated and work with teams to provide targeted solutions that fulfill the plan

Provide direction and motivation for brand stewardship on behalf of clients

Successfully lead account team staff and processes, and the ongoing improvement of those processes

Manage the mood, people, resources, and activities involving the clients

Be the central point of communication between the company and the client

Ensure new revenue streams are developed within company margin expectations

Ensure client satisfaction by creating solutions for issues standing in the way of project team success. Raise awareness with internal teams until resolution is found.

Set the table for every project and delegate them to the team. Follow up. They are all important.

Provide leadership, work direction and oversight of the account team working on your book of business

Provide direction and motivation for internal brand stewardship on behalf of clients

Accountabilities:
*If the assigned team has no SAM/ AM and/or AC, those accountabilities are additive to this role

Overall client relationship and account performance

Maintain an in-depth understanding of assigned clients’ brand and marketing strategies

Communicate nuances of client to internal teams

Maintain and develop ongoing relationships at management levels within the clients

Identify and work with leadership to win new business and introduce additional service offerings to clients

Responsible for all aspects of project team performance, project delivery and financial results

Review and approve estimates and invoices for all work prior to distribution

Leverage internal teams to ensure training and process standards are met across the team

Own potential project variances, drive project change notices, as necessary, to meet or exceed margin expectation set when projects were sold

Continuously evaluate projects working with other teams to achieve higher margins, the AD is the owner of the margin gap between sold and closed

Functional Leadership

Define, establish, communicate and ensure understanding of specific roles, processes and measurements of success which create an exceptional customer experience for each client

Provide overall management, planning and guidance for all departmental activities, ensuring timely and accurate execution of team responsibilities

Manage financial and human resources to ensure appropriate spending and workloads across all teams

Ensure timely and complete deliverables internally and externally

Regularly provide candid and respectful performance feedback to employees in real time, notify leadership as necessary

Foster open communication, have direct conversations with all team members when appropriate

Conduct regular meetings and ensure continual communication with team regarding changes, opportunities, and challenges on the team

Ensure self and team demonstrate NPARALLEL’s core values in every interaction

Positively contribute to NPARALLEL’s business performance, culture, and values

Make decisions in the best interest of both clients and NP

Embrace change, offer suggestions for improvement

Contribute positively to the Company, Team, Client, and Projects

Measurements of Success:

Achievement of financial goals for assigned book of business

Increasing volume of projects and revenues, expanding range of services provided to clients

Increase in service levels / expanding range of services provided to client base

Deliver projects within client budget expectations while monitoring and maintaining targeted margins

Fully satisfied clients (internal and external)

Employee growth and retention

Ability to successfully onboard and retain new business

Improvement in team systems and adherence to process

Actively contribute to and support the attainment of team goals and company initiatives

Education and experience:

External candidates: 10+ years industry or marketing experience with proven success growing client accounts and leading teams

Internal Candidates: In-depth understanding of NPARALLEL + Atomic Props value proposition, offerings, and internal operations, typically gained by 10+ years with NP or in the industry

Proven ability to drive growth, profitability, and lead/influence teams

Ability to travel and willingness to work the hours required to execute during peak periods

Degree in business or marketing preferred

Attributes:

Strong communication skills, including listening, writing, presenting, facilitating, coaching, and leading

Comfortable having difficult conversations and adept with conflict resolution

Ability to build and influence organizational change at all levels

Flexible, adaptable, and open to others’ ideas

Strong critical thinking/problem solving skills with results orientation

Strong customer focus and solutions orientation

Ability to manage projects, teams, clients, and yourself

Desire and ability to operate according to NPARALLEL’s Core values

Why Join Us?
Our

160,000-square-foot

fabrication facility is a playground for makers, creators, and innovators. With custom machinery, cutting-edge tools, and limitless resources, we turn ambitious ideas into reality. At NPARALLEL + Atomic Props, you’ll be part of a team that’s shaping the future of experiential marketing—one extraordinary build at a time.

Base Salary:

$90,000-$135,000 based on experience + eligible for incentive compensation

#J-18808-Ljbffr