Jr Audio/Video Technician

Jr Audio/Video TechnicianASRC Federal Data Network Technologies has a great opportunity for a Jr Audio/Video Technician to join our team in Rockville, MD where we support the NIH (National Institutes of Health).Work Location: 3 weeks in Rockville, MD and one week in Bethesda, MDJob Summary:This role is to facilitate conference room meeting support and hybrid meeting support on-site at the NCI Rockville and Bethesda locations in Montgomery County, MD. The responsibilities include performing on-site maintenance activities for NCI Conference space, working with NCI client to understand their meeting needs, participating and facilitating testing/dry runs of meetings, and supporting NCI meeting needs.Requirements:High School Diploma/GED with 2+ years of technical support experience in audio/visual technologies.Experience supporting telephony, video, network and/or other collaboration devicesExperience using ticketing system (prefer ServiceNow)Experience providing customer service and end user supportStrong proven record learning new technologies and supportStrong written and oral communications requiredAbility to work core hours Monday-Friday between 7AM to 6 PMAbility to work on-site daily at various sites in Montgomery County, MDPermanent Residency or US Citizenship required for the government background investigationResponsibilities:Provide audio/visual meeting support for federal customerDaily conference room checks: verify all equipment is online, functioning and chargedDaily meeting support: hands on technical support resource for customers for all conference room meeting needsVideo & Audio Support using NCI EquipmentSupport the WebEx / Zoom / MS Teams VTC PlatformsRoom computer and Laptop connectivitySupports customer during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.Logs all transactions with customers in ServiceNowWe invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.EEO StatementASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.