Head of Client Service

We are seeking a Director/Head of Client Service to join our Marketing and IR team at SummitTX Capital, L.P., a $3.5 bn multi-manager equity market-neutral hedge fund. SummitTX is at an exciting point in its evolution as an industry leader in the multi-manager hedge fund space. This role will be tasked specifically with enhancing and supporting existing LP relationships and will play a pivotal role in capital raising and client service as they sit at the intersection of marketing and investment management. The Head of Client Service will oversee all regular client communications and deliverables, with a particular focus on continuing to build-out world class client service infrastructure and systems to scale the Firm’s operations.
The ideal candidate will demonstrate the ability to think commercially and strategically while also being hands‑on (and in the weeds) in the creation and maintenance of marketing and client service materials. This role will also work very closely with other members of the marketing and IR team. This role will report directly to the Global Head of Marketing and Business Development for SummitTX.
Location:

Fort Worth, TX (Hybrid) or New York, NY (Hybrid)
Key Responsibilities:

Collaborate with marketing team to consistently and regularly improve and uplift pitch books, client reports, RFPs, DDQs, and other client‑facing materials
Product Advocacy and Specialization: Become the subject matter expert on SummitTX’s multi‑manager platform, articulating the investment philosophy, process, and performance to both internal and external stakeholders
Market Intelligence: Monitor industry trends, competitor products, and market demand to help position SummitTX’s multi‑manager platform successfully relative to peers
Content Creation: Work with internal stakeholders (e.g., Investment Team, Risk Team) to help develop insightful content, including whitepapers and performance commentary, highlighting the Firm’s expertise
Client Interaction: Interact with SummitTX clients and prospects addressing product‑related inquiries and requests, as well questions on the Fund structure
Feedback Loop: Act as a conduit between clients/prospects and the leadership team, providing consistent feedback from clients to Co‑CIOs, Global Head of Marketing, and the broader Investment Team
Later‑Stage Prospect Nurturing: Manage and support investment diligence from prospects following initial calls, providing data, as well as oversight of associated strategic initiatives, such as side letters and ad‑hoc investment agreements
Strategic Projects: Improve the Investor Relations platform to be world‑class, consistently uplifting reports from the CRM, data with the Investment Team, and leveraging in‑house technology to uplift processes
Operational Due Diligence: Own and run the operational due diligence (ODD) process for prospective and existing LPs, including responding to ODD questionnaires and coordinating site visits
Compliance and Regulatory Matters: Partner closely with Legal and Compliance on client‑related matters, including the drafting, negotiation, and tracking of side letters, and coordination of regulatory reporting obligations to investors
Qualifications:

Bachelor's degree required; MBA, CFA, or other relevant advanced degree preferred.
Minimum of 8 years of experience in financial markets, with a background in alternative investments, consulting, or allocating for an LP
Understanding of the capital raising process and the elements that are needed at each phase to be successful
Excellent verbal and written communication skills
Exceptional appreciation for the importance of detail
Proficient in Microsoft office products, specifically Powerpoint and Excel
Team player with the ability to collaborate with multiple departments and stakeholders
A desire to grow in their careers via a strong work ethic and willingness to compete every day

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