IAD Lobby Agent

We are looking for a reliable and experienced Air Terminal Attendant, also known as the Lobby Agent, to assist passengers within the Terminal with general questions regarding directions, terminal services, and arranging wheelchair access. Excellent customer service is required. In some instances, air terminal attendants may function as translators and work with foreign travelers.

Job Title: Lobby Agent
Pay Rate: $18.13 per hour, paid weekly.
Location: Dulles International Airport

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1.

Provide informational, baggage and ticket support to passengers at departure and arrival gates

Assist passengers with baggage check-in

Check passengers in for flights and issue tickets to passengers

Confirm the identities of passengers and provide boarding passes

Provide assistance to passengers via phone and in person by scheduling reservations, providing direction or collaborating with other team members or client representatives for assistance

Assist passengers with questions about delayed or lost baggage

Redirect or rebook customers whose flights have either been delayed or canceled

Provide flight updates to passengers waiting for flights

Provide wheelchair assistance to passengers or perform janitorial duties as needed

Follow safety precautions at all times

Required

Must be 18 years of age or older

No high school diploma, GED or college degree required

No experience required and on the job training provided

Preferred

One (1) year of customer service or similar work experience preferred

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E‑Verify program. E-Verify is an internet‑based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com

#J-18808-Ljbffr