Global Customer Experience Lead: Solutions & Loyalty

Bambu Lab is looking for a customer support specialist to assist global customers with ecommerce, product, and technical queries via email, chat and phone. You will gather user feedback to improve products and processes, and collaborate with the team to achieve service goals.
The role requires a Bachelor's degree with strong English, plus learning agility, solid communication, and a customer-first mindset. Prior experience with smart hardware or global CS is a plus.

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