Assistant Director for Communications & Outreach Services

Job Summary The position is responsible for leading and coordinating communications and outreach activities for the office, as well as providing assistance with processing and service areas of the office. Duties may include supervision of permanent and/or temporary staff members.
Responsibilities OUTREACH Designs, delivers, and refines outreach events and programming to ensure students, families, and colleagues are appropriately and sufficiently aware and informed of the types and sources of funding opportunities
Uses training lens and consumer information lens for the design, content, and delivery of outreach events
Collaborates effectively with campus partners for outreach events, including our office representation at other offices' outreach events as well as other offices' representation at our office outreach events
Ensures outreach events are scheduled/planned well, and delivered with complete, accurate, timely, and informative content
COMMUNICATIONS Effectively supervises team of permanent and temporary staff who respond to application and program inquiries in a timely, accurately, and inclusive manner, and support the work of the office.
Maintains and updates office website ensuring content is informative, succinct, accurate, logically presented, navigable, consumable, and inclusive; Provides technical and operational support for office website
Establishes, monitors, and maintains communications calendar/plan in consultation with fellow managers
Establishes guidelines for outgoing office communications to ensure they are consistent, accurate, complete/thorough, succinct, inclusive, and effective
Serves as lead for developing communication content generated by system operations
Develops and maintains annual calendar of planned and strategic office communications
Serves as liaison to marketing and communications teams within the university
Communicates to the public using an effective, approved social media strategy
Follows established protocol in media contacts
Ensures consumer information disclosures are accurate, compliant, consumable, and timely
Collaboratively establishes and manages schedule to ensure office inquiries are fielded in a timely and effective manner; schedule and inquiries led by daily team of Managers on Duty
Uses training lens and consumer information lens for the design, content, and delivery of office communications
PROFESSIONALISM & CONTENT KNOWLEDGE Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
Ensures area policies and procedures are current and accurate;
Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
Maintains access to and a working knowledge of relevant internal and external systems
MANAGEMENT OF OFFICE; EFFECTIVE SUPERVISION & MANAGEMENT OF AREA Effectively advances processing and service workloads including delivery of services and processing according to scheduled and ad-hoc calendaring; adjusts accordingly in collaboration with fellow managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by Executive Director
Serves as a partner in monitoring and assuring that overall office operations are functional, accessible, efficient, compliant, inclusive, and free of conflicts of interest
Maintains a current detailed timeline and status of all ongoing and anticipated projects/tasks for the area, and keeps fellow senior managers apprised on a schedule established by the Executive Director
Follows established timelines/calendars for projects/tasks
Effectively supervises and manages staff providing communications, outreach, and services
Professionally addresses and works toward resolution of complex or novel situations encountered
Facilitates cooperative and collaborative community and institutional relationships.
Prepares and implements appropriate changes in policies, procedures, regulations, and technologies
As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; collaborates with other employees on office committees regarding policy, procedures, and training opportunities; position may also be asked to serve on Enrollment Management and/or University committees
Advises fellow managers of anomalies, trends, or patterns affecting systems functionality and/or student and program eligibility
Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies
Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
Actively collaborates in and contributes to overall office effectiveness, including:
Monitoring to ensure systems and technology platforms are programmed and operating appropriately and effectively
Ensures appropriate records management procedures and compliance with recordkeeping and archival requirements
Maintains privacy and confidentiality of student and family data and information
Maintains security of student records and related information
Contributes as needed in preparation of operating and program budgets, annual new year startup design, data/statistical reports and evaluations, and complex funding applications
Helps ensure professional, timely, accurate, and inclusive delivery of services and policies
Performs other duties as assigned by supervisor and/or Executive Director
Minimum Qualifications Bachelor's degree in Education, Communication, or a related area, or equivalency (one year of education can be substituted for two years of related work experience). Two years related experience; an in-depth knowledge of the specialty area as well as federal-state laws and regulations governing their procedures; and demonstrated organizational, communication and human relation skills required. Related experience includes: instructional design, teaching, instructional video/multi-media production, public speaking, compositional writing, and computer operation.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences Prefer previous work experience within an office that administers scholarships and/or financial aid programs. Experience in the use of computers for instructional and educational support including a familiarity with Internet and training experience in an educational environment preferred.
Special Instructions Requisition Number: PRN45876B
Full Time or Part Time: Full Time
Work Schedule Summary: Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary
Department: 00294 - Financial Aid
Location: Campus
Pay Rate Range: $57,000 - $62,000
Close Date: 11/10/2026
Open Until Filled
Copyright ©2025 Jobelephant.com Inc. All rights reserved.

#J-18808-Ljbffr