CLM Campaign Manager

CLM/CRM Campaign ManagerJoin a leading global technology company at the forefront of customer lifecycle marketing and digital engagement. This opportunity offers the chance to collaborate with cross-functional teams across marketing, analytics, creative, and product to deliver impactful CRM campaigns at scale. You'll play a key role in campaign planning, performance storytelling, and launch execution, helping drive customer engagement across global markets.Job Summary: The CLM Campaign Manager supports strategy execution for assigned products, markets, and audience segments. They will partner closely with a Senior CLM Strategist to translate strategic direction into detailed, accurate campaign briefs, performance reporting, and launch readiness. This is a tactical role requiring extremely high attention to detail, strong communication, strong data storytelling instincts, and familiarity with CRM campaigns.Key Responsibilities:Develop comprehensive campaign briefs (~40% of role): Co-write functional briefs alongside the Senior CLM Strategist, with high attention to detail across US and Rest of World translation, campaign scope, the segmentation matrix, and the landing destination matrix. Provide clear direction that carries through to creative, product, and data science partners.Translate performance data into strategic narratives (~40% of role): Input into weekly, monthly, and ad hoc performance reporting, partnering with the analytics team and Senior CLM Strategist on complex analysis to deliver the business-level story. This includes identifying the clear takeaway, asking the right questions, and tracking which decisions are driving performance shifts.Own launch readiness and execution for CLM journeys and creative updates (~20% of role): Align with leadership on go
o-go decisions, oversee QA (filling gaps as needed across copy matrices, feature placement, and link/PT testing), monitor live launches, and drive urgent in-launch decisions; manage journey refreshes including new creative and audiences.Required Skills:Demonstrated background in lifecycle marketing campaigns, including brief development and segmentation strategyPrior hands-on experience working with CRM tools — examples include Salesforce Marketing Cloud, Adobe Campaign, Braze, Marketo, HubSpot, Iterable, ResponsysStrong data storytelling skills. Able to translate complex performance data into clear, actionable business narratives for non-analyst audiencesPrior hands-on experience working with analytics/reporting tools — examples include Tableau, Looker, Power BI, Google Analytics, Adobe Analytics, or SQL-based reporting/ querying tools.High attention to detail, particularly across multi-market (US / Rest of World) campaign execution, including scope and segmentation managementPreferred / Nice-to-have:Proven ability to manage launch readiness end-to-end, including QA oversight and live go
o-go decision-makingStrong written and verbal communication skills, with the ability to present to leadership and cross-functional partners concisely and confidently