Level 2 Audio-Visual Technician

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Our client is currently seeking a

Level 2 Audio-Visual Technician

to join their team

onsite

in Rio Rancho, NM. This

Technician

will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands‑on training and experience.

Duties And Responsibilities

Daily and quarterly preventative maintenance checks in the conference room environment

Daily updates in the database of record, both online and offline

Acting as point of contact for Level 1 technicians

Monitoring of online queues to assist customers with break / fix and meeting support requests

Engaging customers' requests for meeting support

Updating Extron and AMX firmware for preventative maintenance

Engage external vendors for RMA replacement

Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4

Assisting and coordinating L3 / L4 with large deployment or renovation projects

Skills And Qualifications

Minimum 2+ years of audio / visual experience desired

Complete knowledge of audio / video signal flow

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