Senior Director, Enterprise Client Experience

HDR is seeking a Client Experience Director to lead our enterprise-wide client experience program from our US offices. You will drive strategy, governance, and cross-functional initiatives that translate client insights into measurable actions, strengthening client relationships and long-term growth.
You will coach leaders across groups, build a client-centric culture, and oversee the Client Feedback System with key metrics while partnering with IT and marketing to optimize tools and dashboards.

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