Director of Talent Programs

The Director, Talent Management is responsible for leading the operational strategy and execution of Zeta's global employee lifecycle. This role oversees onboarding, employee experience operations, talent programs, lifecycle communications, survey administration, and cross-functional execution while ensuring programs are scalable, consistent, and data-informed
Reporting to the Senior Director, Talent Development & Experience, this role partners closely with Talent Acquisition, HR Business Partners, Learning & Development, Internal Communications, People Operations, and business leaders to create a seamless experience from candidate acceptance through onboarding, development, engagement, and ongoing employee milestones
Lead the strategy and operational execution of Zeta's global employee lifecycle, ensuring a seamless experience from candidate acceptance through onboarding, development, engagement, and key career milestones
Build scalable lifecycle operations by establishing governance, standardized processes, annual planning rhythms, and clear ownership across the lifecycle
Drive operational excellence by overseeing onboarding, Workday Journeys, lifecycle communications, project portfolios, and talent technologies that improve consistency, efficiency, and employee experience
Partner closely with Talent Acquisition, HR Business Partners, Learning & Development, Internal Communications, and regional stakeholders to ensure a connected, high-quality employee lifecycle across all geographies
Leverage data, feedback, and operational insights to continuously improve lifecycle programs, identify opportunities for automation, and enhance organizational effectiveness. Programs
Partner with the Employee Experience Team on programs, engagement initiatives, recognition programs, and employee lifecycle moments
Partner with regional leaders to adapt programs while maintaining global consistency
Develop dashboards and operational reporting that measure program effectiveness and employee experience
Partner with the broader People Team to identify trends, recommend improvements, and support business decision-making
Ensure survey insights translate into actionable recommendations and program improvements
Requirements

Demonstrated success building scalable processes and operational frameworks
Strong analytical skills with the ability to translate data into recommendations
5-7 years of experience in Talent Management, HR Operations, Talent Operations, Program Management, or related People functions
Strong project and program management experience with multiple concurrent initiatives
Experience leading enterprise-wide or global people programs

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