Event Technology Support Technician (Part-Time)

Event Technology Support Technician Part Time Trail Drive Management Corporation Properties Trail Drive Management Corp TDMC is a not for profit venue management company in Fort Worth Texas TDMC manages all aspects of venue management including but not limited to event booking event management marketing IT technical services food & beverage parking security housekeeping changeover maintenance and more TDMC manages several venues in Fort Worth TX
Job Summary

Trail Drive Management Corp TDMC is looking for a part time Event Technology Support Technician who will work with the Technology team to support event needs in a wide range of IT and technical areas Working primarily evenings weekends and holidays based on the event schedule this role supports Food & Beverage Ticketing Guest Services Operations and other venue departments by troubleshooting technology issues in real time This position will be 100 on site
Essential Job Functions

Provide first line technology support during arena events and special functions
Respond to and troubleshoot technology issues impacting staff guests vendors and event operations
Document incidents troubleshooting steps and issue resolutions
Maintain a professional and customer focused approach while supporting venue operations
Monitor venue Wi Fi and wireless infrastructure performance before during and after events
Assist with troubleshooting wireless connectivity issues affecting operational and guest facing systems
Support the diagnosis of access point endpoint and device connectivity concerns
Coordinate with network administrators on escalated wireless and connectivity issues
Use network test equipment to verify wired copper and fiber connections are functioning properly
Support basic testing and validation of network drops patch panels switches and connected devices
Support Food & Beverage operations by troubleshooting POS terminals printers payment devices and related peripherals
Assist Guest Services and Ticket Operations staff with technology related concerns including ticket scanners handheld devices and related systems
Coordinate with 247 integrated communications personnel communications vendors and support teams regarding radio and communication system issues
Assist with deployment collection and basic configuration of communications equipment
Support technology needs in operational areas premium spaces back of house locations and event control areas
Assist users with workstation software printer mobile device and peripheral issues
Support password resets account troubleshooting and general user assistance as directed
Perform related duties as assigned or requested
Qualifications

Must be a minimum of 18 years of age
High school diploma or equivalent
One 1 year or more of customer service technical support help desk or related experience
Demonstrated ability to independently investigate technical issues identify potential root causes and recommend appropriate resolutions
Basic understanding of computer hardware mobile devices printers and peripherals
Basic understanding of wired and wireless networking concepts
Familiarity with Microsoft Windows and Microsoft 365 applications
Strong troubleshooting and problem solving skills
Ability to work a flexible schedule including nights weekends holidays and extended hours based on event schedules
Able to communicate effectively with management guests and team members
Ability to handle multiple tasks in a fast paced high energy environment
Ability to work independently with minimal supervision while collaborating effectively with team members
Preferred Qualifications

Have experience supporting technology in a sports entertainment hospitality convention centre or live event environment
Have experience supporting POS systems ticketing and communications systems or network infrastructure
Be familiar with structured cabling network switches wireless access points and endpoint connectivity troubleshooting
Have experience using network diagnostic and testing tools including cable testers fibre testing equipment or similar troubleshooting devices
Have experience supporting handheld devices scanners and mobile technology
Possess CompTIA A Network Cisco CCNA Microsoft 365 or similar technical certification
Possess an outgoing personality suited to providing exceptional customer service and a commitment to continuous self improvement
Work well under high pressure situations
Working Conditions

Employees will work in an environment with fluctuating temperatures Employees must have the ability to lift push and pull up to 50 lbs Employees will regularly spend their shift standingwalking traveling stairs with limited to no sittingEmployees will be exposed to high noise levels andor fluctuating lights in event settingsEmployees must have the ability to reach lift and bend to perform job duties throughout the shiftEmployees must be available to work part time event driven shifts primarily during evenings weekends and holidays
Other Duties

Typical event shifts may range from approximately 7 to 8 hours with many evening shifts occurring around 430 pm 1130 pm based on event needs During the Fort Worth Stock Show and Rodeo Mid January through early February there will be opportunities for significant consecutive day shifts ranging from 8 am 8 pm This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required Duties responsibilities and activities may change at any time with or without notice
Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law

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