About the Role
Springborn Staffing is partnering with a highly respected regional insurance agency to find a dedicated Commercial Lines Account Manager. In this role, you will act as the vital professional link between clients, the agency, and carrier underwriters. We are looking for a team-oriented, self-motivated professional who is passionate about delivering exceptional customer service to retain established accounts while spotting new business opportunities.
Responsibilities
- Relationship Management: Serve as the primary point of contact for customers, communicating clearly regarding policies, costs, consequences, and obligations.
- Daily Account Operations: Respond to daily calls and requests for ID cards, binders, Broker of Record (BOR) letters, cancellations, reinstatements, and policy amendments.
- New Business & Renewals: Handle marketing for new business and renewals, which includes preparing applications and proposals, rating, and collaborating with Producers on remarketing efforts to ensure proper placement and coverage.
- System Documentation: Keep meticulous records of all client activity within the agency management system, ensuring timely follow-up with both clients and carriers.
- Administrative Support: Review monthly renewal lists to update coverages, process client invoices, order updated carrier loss runs, and coordinate with the Accounting Department on agency-billed accounts. Review and process mail using established procedures.
- Professional Development: Participate in educational seminars and workshops to continuously improve customer service and sales skills.
Qualifications
- Licensure: Active State Property & Casualty (P&C) license is required. Additional industry designations are a plus.
- Experience: 1 to 5 years of commercial lines experience is strongly preferred. Prior experience with industry-standard agency management software (such as Applied EPIC) is highly desired.
- Education: High School diploma or equivalent required.
Compensation and Benefits
- Base Salary: $45,000 – $75,000 annually (dependent on experience, skills, and certifications).
- Additional Earnings: Commission opportunities on new business.
- Benefits Package: Comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and profit-sharing potential.
If you have the required P&C experience and are ready to join a supportive, team-oriented agency, we want to hear from you. Submit your resume today to connect with our recruiting team and explore this opportunity!