Account Manager – Life Science

The Account Manager is responsible for supporting, developing and growing a complex pharmaceutical client relationship within an agency-of-record (AOR) and Creative Production model. This role combines strong client partnership skills with a strategic mindset, ensuring work is not only executed flawlessly but also aligned to the client’s broader brand, business, and market objectives.
Key Responsibilities
Serve as the day-to-day client contact for a Life Science/ Pharmaceutical brand within an AOR and creative production engagement, acting as a trusted advisor.
Support the overall client relationship, including scope, timelines, budgets, and resource planning.
Translate client business objectives into clear, actionable agency strategies and integrated deliverables.
Partner closely with internal strategy, creative, medical, regulatory, and project management teams to deliver high-quality, compliant work.
Proactively identify opportunities to add value, optimize processes, and drive organic growth within the account.
Manage client communications, status meetings, and presentations with confidence and strategic perspective.
Ensure all work adheres to Life Science/ Pharmaceutical regulations, medical/legal review (MLR) requirements, and industry standards.
Anticipate risks and challenges, proposing solutions before issues escalate.
Strategic Mindset
Provide strategic input on brand planning, campaign development, and channel optimization.
Use insights, data, and market understanding to inform recommendations and guide decision-making.
Help shape account roadmaps and annual planning efforts in partnership with senior leadership.
Actively manage digital initiatives across brand websites, including new builds, enhancements, maintenance, and ongoing optimization.
Collaborate with cross-functional teams to support website development efforts, including requirements gathering, timelines, QA, and launch readiness.
Manage Rep-triggered email (RTE) workflows, ensuring timely execution, alignment with brand strategy, and compliance with MLR requirements.
Execute CRM email programs, partnering closely with internal teams and clients on planning, execution, and optimization.
Collaborate with internal technology, UX, and delivery teams to ensure seamless digital execution across channels.
Bring working knowledge of common pharma platforms and tools such as Veeva (CRM, Vault), Salesforce Marketing Cloud (SFMC) to support day-to-day delivery and client conversations.
Qualifications & Experience
3 years of account management experience within an agency environment, with a strong focus on pharmaceutical or life sciences clients.
Proven experience working in an agency-of-record (AOR) model.
Hands-on experience managing digital and omnichannel programs, including websites, rep-triggered email (RTE) initiatives, and CRM email campaigns.
Print production knowledge and experience managing print deliverables is a plus.
Deep understanding of pharma marketing, including regulatory and MLR processes.
Demonstrated ability to think strategically while remaining closely involved in executional details.
Strong client-facing presence with the ability to influence and build long-term partnerships.
Excellent communication, presentation, and organizational skills.
Experience managing budgets, scopes of work, and cross-functional teams.
Success Attributes
Strategic thinker who can connect the dots between client needs, agency capabilities, and business outcomes.
Proactive, solutions-oriented, and comfortable navigating ambiguity.
Relationship builder who builds trust with both clients and internal teams.
Highly organized with strong attention to detail, without losing sight of the bigger picture.

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