Senior Sales Director - CMT BPO & Digital Operations

We are seeking a

Senior Sales Director - CMT BPO & Digi Ops

to join our

Intelligent Operations and Automation (IOA)

business within the

Communications, Media, and Technology (CMT)

practice.

This is a

S

enior hunting-focused role

and responsible for accelerating existing business growth across

our Digital Operations business unit.

While ownership of existing strategic accounts is expected,

50–70% of the role is focused on new logo acquisition , expanding Cognizant’s footprint and shaping high-value Digital Operations led opportunities across the CMT segment.

This role is designed for a proven sales leader with deep experience in

consultative, empathetic selling

within the following industries: High-tech, Telecom, Media,

digital-native, SaaS, platform, and online ecosystem companies . The ideal candidate is highly networked across the target industries landscape, understands the culture and pace of digital-native organizations, and can navigate complex stakeholder environments to close

large, multi‑million‑dollar transformation deals .

Responsibilities:

Drive

portfolio growth strategy

and execution, delivering against defined revenue, margin, and pipeline performance metrics.

Lead

new logo acquisition

efforts, identifying, shaping, and closing large, complex BPO/ Digital Operations deals.

Establish and sustain

executive-level relationships

with senior client stakeholders, acting as a trusted advisor.

Provide

thought leadership , influencing client mindshare and internal senior leadership on industry trends, operating models, and Operations-led transformation.

Partner with

Solutions, Delivery, Process Excellence, and Automation teams

to craft differentiated, outcome-driven client propositions.

Lead end-to-end account ownership including

deal shaping, forecasting, budgeting, and P&L accountability .

Drive measurable

revenue and profit growth

within defined timelines and governance structures.

Engage with

industry bodies, analysts, and advisors

to align Cognizant’s IOA and CMT offerings with market needs and strategic priorities.

Navigate complex

global, matrixed organizations , aligning internal stakeholders to deliver client and business outcomes.

Required Qualifications:

10 to 25 years of overall industry experience, with

10+ years in digital-native or technology-driven environments .

Deep understanding and relationships of

AI Ops

and

Business services

relevant to

Digital natives, e-commerce, Hi-Tech and SaaS

industries will be high valued.

Strong background in

BPO, Digital Operations, or Scale Operations , preferably within CMT or adjacent technology segments.

Proven experience leading

$10M

+ annual revenue portfolios

with deal sizes and

TCV in the $10M–$30M range .

Demonstrated success in

consultative, solution-led selling , including large, complex, multi-stakeholder deals.

Deep understanding of

technology platform companies

and digital operating models with a strong pint of view on Agentic AI and how it is transforming business operations

Experience advising clients on:

Location and operating model strategy

Engagement model transformation

Business value articulation and ROI-led solutioning

Strong analytical mindset with the ability to translate client challenges into scalable IOA solutions.

Proven ability to operate effectively within

global, matrixed organizational structures .

Preferred Qualifications:

Established senior-level relationships within

CMT organizations

Exposure in originating and wining Agentic AI led operations deals

Exposure across multiple operations service domains including: Enterprise Operations, Digital Customer Experience, ML / AI Operations Content and Trust & Safety Services

Experience partnering with analysts, advisors, and industry forums to shape market positioning.

Strong executive presence with the ability to influence both client and internal leadership teams.

Salary and Other Compensation:
The annual salary for this position is between $250,000 to $275,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-FA1

#J-18808-Ljbffr