Program Operations Supervisor - Adolescent Mental Health

Operations Manager - Adolescent PHP/IOP

On Site | Davie, FL | Full-Time | Schedule M-F 12pm to 8pm
About The Role

You are the operational engine of the AWA program. You keep the day running - staff covered, schedules intact, documentation in order, and the environment safe and structured for every client. When things break down, you triage fast, delegate clearly, and protect the program without missing a beat. This role requires equal parts systems thinking and people leadership.
Backgrounds that translate well: Behavioral Health Operations

Program Management
Clinical Support Administration
Office or Facility Management
What You'll Do

Oversee daily program operations including scheduling, coverage, census, and program flow
Supervise Wellness Coordinators and BHTs; provide clear direction, feedback, and accountability
Identify and triage operational and compliance risks in real time
Manage staff scheduling and same-day coverage when callouts occur
Oversee attendance tracking, intake logistics, and daily census reporting
Monitor documentation completion and elevate errors or gaps immediately
Coordinate facility needs, supplies, and general administrative operations
Support incident reporting, safety protocols, and compliance processes
Serve as the operational point of contact for therapists, front staff, and leadership during program hours
Communicate changes to the team clearly, calmly, and with appropriate urgency
What We're Looking For

3+ years of operations, supervisory, or program management experience
Demonstrated ability to manage competing priorities in a fast-paced environment without losing structure
Strong documentation and compliance awareness - you catch errors before they become audit findings
Confident delegating, following up, and holding the team accountable
Calm under pressure - you de-escalate situations, not elevate them
Client-centered mindset; responsive to family concerns and protective of the client experience
Eligible for DCF and AHCA Level 2 background screening and drug test
Bachelor's degree preferred; equivalent experience considered
AWA is an adolescent mental health organization operating PHP and IOP programs across South Florida. We exist to serve teens and families at their most critical moments - and this role keeps that mission running every day.
Learn More:

Adolescent Wellness Academy

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