Director, Sales Performance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
The Director of Sales Performance is responsible for driving consistent, scalable sales execution across Company-Owned Retail, Branded Partner, and Indirect channels. This leader ensures the organization delivers against key revenue, volume, and customer experience metrics by partnering with the operations and sales effectiveness teams to drive execution through the region teams. The Director of Sales Performance will utilize sales playbooks, performance processes, communications, and incentive programs that enable frontline and field teams to execute with excellence.

Job Description
Key Responsibilities:
Performance Management & KPIs

Own performance inspection framework and KPI definition across Indirect, Branded Partner, and Xfinity Retail

Analyze key performance trends, diagnose performance barriers, and recommend corrective actions

Host regional performance calls and business reviews, ensuring follow-up on actions and measurable improvement

Incentives & Motivation

Drive incentive strategy and program design in partnership with sales effectiveness and compensation teams

Ensure incentive plans align to priorities, drive desired behaviors, and support channel health and partner growth

Field Communication & Region Partnership

Serve as the primary internal communications lead for sales performance programs, playbooks, and priorities

Act as region point-of-contact, ensuring clarity, alignment, and support for sales initiatives and standards

Provide executive visibility into regional performance cadence, insights, and opportunities

Sales Process & Tactics

Establish and refine national sales process standards, ensuring repeatable and disciplined sales motion

Identify and deploy tactical sales strategies to drive channel performance in partnership with regions and partners

Sales Execution & Playbook Leadership

Own the execution of the national sales playbook across all retail channels

Partner with Sales Effectiveness and operations to define execution standards, best practices, and frontline enablement tools to ensure consistent performance

Partner with training and operations leaders to ensure playbooks align to systems, tools, and product launches

Success Measures

Achievement of sales KPIs across all channels (HSD, Mobile, RGU, attach, churn, productivity, CX)

Consistent execution of sales playbook across regions and partners

Strong regional engagement, performance transparency, and disciplined inspection cadence

Incentive programs that drive performance, productivity, and partner success

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

Ideal Candidate Profile

Proven leader in multi-channel or distributed retail sales organizations

Strong communication, influence, and cross-functional collaboration skills

Ability to turn strategic direction into executable frontline programs

Experience in sales performance management, incentives, or sales enablement

Analytical thinker with a performance-driven mindset and experience leading large-scale field communication and execution efforts

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Marketing, Marketing Strategies, Product Sales

Compensation
This job can be performed in Colorado, Illinois, Maryland, Minnesota, and Washington with a Pay Range of $132,736.26 - $248,880.48. This job can be performed in California with a good faith estimated pay range upon hire of $119,462.63 USD - $221,227.09.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)
Relevant Work Experience
10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

#J-18808-Ljbffr